Remote Guest Experience Architect

Placements24; Willows (CA); Remote; USD 25,000 - 30,000; Full time

Job summary

Placements24 is seeking a dedicated Remote Guest Experience Specialist to join a dynamic hospitality team. You will be the primary contact for guests, addressing inquiries, resolving issues, and ensuring exceptional service from a remote setting.

You will use strong communication skills and hospitality knowledge to anticipate needs, provide personalized support, and maintain the company's reputation for outstanding remote service.

Qualifications

• Proven experience in customer service, hospitality, or a related client-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving and empathy.
• Self-motivated and able to work independently in a remote setting.

Responsibilities

• Respond promptly and professionally to guest inquiries via email, chat, and phone.
• Resolve guest issues and complaints with empathy and efficiency.
• Provide information about services, amenities, and local attractions.
• Assist guests with booking modifications and general support.
• Proactively identify opportunities to enhance the guest experience and build rapport.
• Document all guest interactions and resolutions in the CRM system.
• Collaborate with internal departments to ensure seamless service delivery.
• Gather and report on guest feedback to identify areas for improvement.
• Maintain knowledge of company policies, services, and promotions.
• Contribute to developing best practices for remote guest support.

Skills

Customer service

Written communication

Verbal communication

Education

High school diploma

Tools

CRM software

Virtual communication tools

Job description

Placements24 is seeking a dedicated Remote Guest Experience Specialist to join a dynamic hospitality team. You will be the primary contact for guests, addressing inquiries, resolving issues, and ensuring exceptional service from a remote setting.

You will use strong communication skills and hospitality knowledge to anticipate needs, provide personalized support, and maintain the company's reputation for outstanding remote service.