Remote Guest Experience Architect

LC GROUP; New York (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Performance-based pay

Training & development

Advancement opportunities

Supportive team environment

Job summary

LC GROUP is seeking a motivated Remote Guest Experience Specialist to assist customers with inquiries, scheduling, and account updates from a fully remote setting. You will deliver professional, high-quality service while coordinating with the team to ensure a smooth customer journey from initial contact to follow-up support.

The role emphasizes independent work, strong communication, and meticulous record-keeping.

Qualifications

• Experience in customer service, hospitality, call center, or administrative roles preferred.
• Excellent written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Reliable internet connection and a distraction-free workspace.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalates complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.
• Remote work flexibility.
• Competitive pay with performance-based opportunities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Advancement opportunities based on performance.

Skills

Strong communication

Remote work independence

Attention to detail

Problem-solving mindset

Basic computer skills

Job description

LC GROUP is seeking a motivated Remote Guest Experience Specialist to assist customers with inquiries, scheduling, and account updates from a fully remote setting. You will deliver professional, high-quality service while coordinating with the team to ensure a smooth customer journey from initial contact to follow-up support.

The role emphasizes independent work, strong communication, and meticulous record-keeping.