Remote Government Programs & Outreach Specialist II

HCSC Group; United States; Remote; USD 31,000 - 53,000; Full time

Job summary

HCSC is seeking a community-focused professional to contact members and partners, support healthcare initiatives, and coordinate care scheduling. The role blends outreach with administrative support and requires strong communication and teamwork to enhance member outcomes.

You will collaborate with care managers and community organizations to design outreach programs and address health-related social needs, while responding to member inquiries.

Qualifications

• Bachelor Degree OR 1 year of college and 3 years health, social service or community experience
• OR 4 years' health, social services or community experience
• Knowledge of medical terminology
• Experience coordinating member related needs
• providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues

Responsibilities

• contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments.
• Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations.
• The position responds to inquiries from members and supports the clinicians in the physical and behavioral health care management department with their provider and member activities.
• Support relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs.
• This position may require field-based work commensurate with initiatives, health campaigns and departmental function.
• This position may also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.

Skills

Medical terminology

PC proficiency

Customer service

Verbal communication

Written communication

Coaching (motivational interviewing)

Education

Bachelor's degree

1 year college + 3 years health/social/community experience

4 years health/social experience

Tools

Microsoft Office

Job description

HCSC is seeking a community-focused professional to contact members and partners, support healthcare initiatives, and coordinate care scheduling. The role blends outreach with administrative support and requires strong communication and teamwork to enhance member outcomes.

You will collaborate with care managers and community organizations to design outreach programs and address health-related social needs, while responding to member inquiries.