Government Programs Support Specialist II - 743 - Work From Home

HCSC Group; United States; Remote; USD 31,000 - 53,000; Full time

Job summary

HCSC is seeking a community-focused professional to contact members and partners, support healthcare initiatives, and coordinate care scheduling. The role blends outreach with administrative support and requires strong communication and teamwork to enhance member outcomes.

You will collaborate with care managers and community organizations to design outreach programs and address health-related social needs, while responding to member inquiries.

Qualifications

• Bachelor Degree OR 1 year of college and 3 years health, social service or community experience
• OR 4 years' health, social services or community experience
• Knowledge of medical terminology
• Experience coordinating member related needs
• providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues

Responsibilities

• contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments.
• Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations.
• The position responds to inquiries from members and supports the clinicians in the physical and behavioral health care management department with their provider and member activities.
• Support relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs.
• This position may require field-based work commensurate with initiatives, health campaigns and departmental function.
• This position may also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.

Skills

Medical terminology

PC proficiency

Customer service

Verbal communication

Written communication

Coaching (motivational interviewing)

Education

Bachelor's degree

1 year college + 3 years health/social/community experience

4 years health/social experience

Tools

Microsoft Office

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This is a Union Role Job Summary Job Profile Summary This position is responsible for contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments. This position is also responsible for performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations. The position responds to inquiries from members and supports the clinicians in the physical and behavioral health care management department with their provider and member activities. This position is also responsible for supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs. This position may require field-based work commensurate with initiatives, health campaigns and departmental function. This position may also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.

Job Requirements:

• Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience
• OR 4 years' health, social services or community experience
• Knowledge of medical terminology
• Experience coordinating member related needs
• providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues

Preferred Job Requirements:

• Community Engagement Supporting Populations with health-related social needs
• Field-based care in the Northwest & South Chicagoland area.

#LI-MC1 #INAK #LI-Remote

Union role. Sponsorship is not available. This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $22.75 - $38.14 Exact compensation may vary based on skills and experience.

We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.