Google Workspace Customer Engineer #118

Premier Cloud; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible remote work

Comprehensive benefits package

Ongoing training and certifications

Collaboration with Google on projects

Job summary

Join Premier Cloud as a Google Workspace Customer Engineer. In this role, you will manage client engagements, offer technical pre-sales assistance, and ensure seamless interaction with various stakeholders. Your technical expertise will help cultivate strategic relationships with clients and partners, particularly Google's sales and professional services teams.

You are expected to have proven experience in a customer-facing role, particularly with Google Workspace and be skilled in addressing technical challenges and fostering commercial advantages through effective communication.

Qualifications

• Proven experience in a customer-facing role (5+ years).
• Comprehensive understanding of the Google Workspace ecosystem.
• Ability to identify customer problems and technical objections.
• Expertise in utilizing AI platforms to automate business operations.
• Manage data handling policies and safeguard cloud infrastructures.
• Skill set to transition email and document data from external environments.
• Ability to execute data moves between Google environments.
• Knowledge of the Microsoft 365 ecosystem and planning migrations.
• Experience in replying to the technical parts of RFPs and RFIs.
• Ability to solve technical problems for different customer environments.

Responsibilities

• Engage with clients throughout the sales process.
• Provide pre-sales assistance and technical evaluations.
• Deliver technical briefings and product demonstrations.
• Estimate resources for project requirements.
• Build authoritative professional relationships with client leaders.

Skills

Technical Sales Engineering Experience

Expertise in Google Workspace

Technical Discovery

Generative AI (Gemini Enterprise)

Governance & Security

Migration from Third-Party Platforms

Google-to-Google Data Transfer

Microsoft 365 Architecture Expertise

RFP/RFI Management

Market Expansion & Strategic Growth

Executive Presence

Complex Problem Solving

Narrative & Interpretation

Interpersonal Synergy

Cloud Ecosystem Proficiency

Job description

About the role

Join Premier Cloud as a Google Workspace Customer Engineer

As a Google Workspace Customer Engineer at Premier Cloud, your role requires close, proactive collaboration and seamless, professional interaction with a diverse range of internal and external stakeholders. Externally, this encompasses Premier Cloud's valued customer base, where you function as a technical expert, supporting and leading discussions with our sales teams. It also involves cultivating a robust and strategic working relationship with our key partners, most notably the Google sales and professional services teams. Internally, you will work collaboratively with Premier Cloud's Sales, Project Management, Change Management, and technical delivery teams to ensure project alignment and successful implementation. Throughout your responsibilities, you will have the opportunity to:

• Your role encompasses ongoing client engagement, including daily interactions throughout the sales process—from initial qualification and project kickoff to communicating progress and final closure. You will work collaboratively with a diverse array of stakeholders, including technical project managers, engineers, and executive leadership. Success in this role necessitates a combination of profound technical expertise and the ability to communicate proficiently with clients.
• Providing Technical Pre-Sales Assistance with the sales department to evaluate the commercial challenges and technical environments of prospective customers, serving as a technical subject matter expert (SME) to offer professional advice throughout the sales cycle.
• Delivering persuasive technical briefings, live product demonstrations, and in-depth architectural reviews for potential clients to highlight the functional advantages and value of Google's unified solution stack.
• Determining project requirements and estimating resources to facilitate the sales cycle, which involves specifying technical needs, forecasting necessary staffing, and preemptively addressing implementation challenges.
• Acting as a Strategic Technical Partner by building authoritative professional relationships with client-side technical leadership, providing specialist guidance and clearing roadblocks during their Google Workspace adoption.

What we’re looking for

Experience

• Technical Sales Engineering Experience: Proven experience in a customer-facing role (5+ years).
• Expertise in Google Workspace: Possess a comprehensive understanding of the Google Workspace ecosystem and a strong drive to promote its diverse suite of services.
• Technical Discovery: Experience in being able to identify customer problems, technical objections, and use cases.
• Generative AI (Gemini Enterprise): Expertise in utilizing AI platforms to automate business operations, with a specific focus on agentic AI functionalities and the implementation of third‑party integrations.
• Governance & Security: Possessing the expertise to manage data handling policies, safeguard cloud infrastructures, and implement data loss prevention strategies via the Admin console.
• Migration from Third-Party Platforms: You possess the skill set required to transition email and document data from external environments—including Microsoft 365, Box, OneDrive, Dropbox, and legacy on‑premise infrastructure—into Google Workspace. This competency involves a thorough mastery of Google's recommended migration frameworks and specialized transition workflows.
• Google‑to‑Google Data Transfer: Demonstrated ability to execute data moves between Google environments using both standard techniques and the specialized Domain Transfer Tool.
• Microsoft 365 Architecture Expertise: Possess comprehensive knowledge of the Microsoft 365 ecosystem, including its underlying architecture and services. You must be highly proficient in planning and executing migrations, as well as managing environments such as Exchange, SharePoint, OneDrive, Teams, Entra ID, and Purview.
• RFP/RFI Management: Experience in being able to reply to the technical parts of RFPs and RFIs.
• Market Expansion & Strategic Growth: Partnering with Customer Success, Marketing, and Sales Specialists to formulate account‑specific strategies that drive pipeline expansion.
• Executive Presence: Experience presenting to and influencing technical stakeholders, such as CIOs and IT directors.
• Complex Problem Solving: Ability to solve technical problems and adjust solutions for different customer environments.
• Narrative & Interpretation: Possesses the capacity to articulate intricate technical details plainly, ensuring that the commercial advantages are effectively communicated.
• Interpersonal Synergy: Coordinating across various internal Google departments and maintaining productive engagement with external partner organizations.
• Cloud Ecosystem Proficiency: Knowledge of cloud platforms including AODocs, Okta, JumpCloud, M.io, Omnissa, CloudFuze, and CloudM.
• Exceptional communication abilities, both written and oral, with a talent for distilling intricate technical information for diverse groups of stakeholders.
• A proven history of fostering successful collaborations between Sales and Engineering units.
• Highly skilled in drafting Statements of Work (SOW), business cases, and various forms of technical documentation.
• Expertise in developing presales materials, particularly in the accurate quantification of project requirements and scope.
• Superior organizational aptitude with a demonstrated ability to manage several simultaneous projects effectively.
• Experienced in facilitating in‑depth workshops and sessions dedicated to technical discovery, security standards, and cloud compliance.
• Competitive Compensation: A package that reflects your experience and impact.
• Growth & Development: Ongoing training, certifications, and opportunities to work on cutting‑edge Google Cloud projects.
• Collaboration with Google: Work directly with Google teams on strategic analytics initiatives.
• Comprehensive Benefits: Health coverage, paid time off, and relocation assistance (if applicable).
• Work Environment: Flexible remote work with premium equipment and a culture of trust and autonomy.