Remote Global Sales & Meetings Coordinator

ConferenceDirect; Norwalk (CT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ConferenceDirect is seeking a Global Sales Coordinator to support a large global program, coordinating sourcing, contracting, and operational activities. You will partner with Global Account leaders, hotels, and internal teams to deliver exceptional service and accurate documentation.

The role requires strong organizational skills, CRM experience, and proficiency with MS Office. This position is remote-friendly with hybrid on-site work in the US, involving some travel and a responsibility to

Qualifications

• Exceptional attention to detail and organizational skills.
• Strong verbal and written communication abilities.
• Experience with CRM systems, sourcing technology, and meetings management platforms preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Provide administrative and operational support to a remote-based Global Account team.
• Serve as a primary liaison between field teams, meeting requestors, suppliers, and ConferenceDirect corporate support functions.
• Support strategic meeting requestor programs by ensuring timely and accurate execution of sourcing, contracting, and operational activities.
• Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining exceptional customer service standards.
• Collaborate with team members to deliver seamless support throughout the event lifecycle.
• Manage and maintain ConferenceDirect office systems and operational workflows.
• Process monthly bookings, monitor booking activity, and support month-end close procedures for executed agreements.
• Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements.
• Maintain accurate booking records, contract documentation, and meeting requestor account information.
• Assist with contract collection, storage, and compliance management.
• Partner with hotel contacts and suppliers to obtain event history, room block performance data, master billing information, and executed agreements.
• Support supplier engagement efforts to strengthen ConferenceDirect's industry partnerships.
• Facilitate communication between meeting requestors, hotels, and account teams to resolve operational issues and enhance service delivery.
• Manage supplier documentation and support invoice reconciliation processes.
• Support venue billing processes in partnership with the Accounting team.
• Assist with invoice auditing, billing reconciliation, and financial reporting activities.
• Oversee customer loyalty points programs
• Monitor project timelines and proactively follow up on outstanding deliverables.
• Support monthly account reporting and operational performance tracking.
• Manage and support the Simple Meeting Solution platform, including user support, hotel engagement, and process optimization initiatives.
• Identify opportunities to improve workflows, enhance efficiencies, and standardize best practices.
• Maintain accurate CRM and meeting requestor database records.
• Utilize technology and data to support visibility, reporting, and informed decision-making.
• Coordinate customer satisfaction survey programs and reporting analytics.
• Monitor meeting requestor feedback and support continuous improvement initiatives.
• Assist with special projects, strategic initiatives, and departmental priorities as assigned.
• Contribute to a culture of service excellence, collaboration, and accountability.

Skills

Attention to detail

Organizational skills

Communication skills

CRM systems

Remote work

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Microsoft Office

Meetings management platforms

Job description

ConferenceDirect is seeking a Global Sales Coordinator to support a large global program, coordinating sourcing, contracting, and operational activities. You will partner with Global Account leaders, hotels, and internal teams to deliver exceptional service and accurate documentation.

The role requires strong organizational skills, CRM experience, and proficiency with MS Office. This position is remote-friendly with hybrid on-site work in the US, involving some travel and a responsibility to