Remote Global Operations Coordinator

CIEE; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

CIEE, a nonprofit study abroad and intercultural exchange organization, seeks a Coordinator for the International Operations Team. The role supports inbound work and professional exchange programs like BridgeUSA, Camp Counselor, Intern, and Trainee, handling inquiries, data processing, and sponsorship activities for thousands of participants.

Work involves close collaboration with Sales, Participant Services, and Host Relations teams, with emphasis on accuracy, timeliness, and excellent customer

Qualifications

• Minimum of one year of customer service and administrative experience.
• Post-secondary degree.
• Very strong attention to detail (in reviewing data and documents).
• Ability to take initiative and maintain flexibility with duties.
• Highly proficient in Microsoft Outlook, Excel, and Word.
• Comfortable learning new technology.
• Team-oriented approach with ability to see the big picture.
• Excellent organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Ability to maintain professional demeanor in a busy environment and tight deadlines.
• Energetic with a strong work ethic.
• International work or study abroad experience strongly preferred.
• Ability to work across cultures.
• Commitment to CIEE’s core values and mission.

Responsibilities

• Support sales and operational efforts for Exchange programs by collaborating with teammates and International Representatives.
• Run and analyze regular reports to support performance management.
• Review high volumes of data for accuracy.
• Review annual compliance documents for accuracy.
• Review integrity and completeness of participant data.
• Update system data for participant and program contacts.
• Provide superior customer service to International Representatives via email, addressing inquiries and troubleshooting systems, regulations, and program finances.
• Take on new projects and operational duties as assigned by sales and operations teams.

Skills

Customer service

Administrative experience

Attention to detail

Initiative & flexibility

Team-oriented

Education

Post-secondary degree

Tools

Microsoft Outlook

Excel

Word

Job description

CIEE, a nonprofit study abroad and intercultural exchange organization, seeks a Coordinator for the International Operations Team. The role supports inbound work and professional exchange programs like BridgeUSA, Camp Counselor, Intern, and Trainee, handling inquiries, data processing, and sponsorship activities for thousands of participants.

Work involves close collaboration with Sales, Participant Services, and Host Relations teams, with emphasis on accuracy, timeliness, and excellent customer