Remote Global IT Operations Director

Keeper Security; Cameron Park (CA); Remote; USD 140,000 - 210,000; Full time

Job summary

Keeper Security is seeking a Director of IT Operations to lead our global enterprise IT function. This role oversees infrastructure, end-user support, IAM, ITSM, business continuity, vendor relationships and operations for a distributed workforce.

This is a 100% remote position with a hybrid option for candidates in El Dorado Hills, CA or Chicago, IL metro area. The ideal leader combines operational discipline with a customer-focused mindset.

Qualifications

• 10+ years of progressively responsible experience in IT leadership, enterprise infrastructure and IT service management
• Experience leading global IT operations for a distributed or multi-site workforce
• Experience building, managing and developing high-performing IT Operations teams
• Experience managing IT budgets, vendor relationships, licensing and SaaS spend
• Strong working knowledge of identity and access management, including SSO, SCIM provisioning, token-based authentication and RBAC

Responsibilities

• Develop a multi-year enterprise IT roadmap aligned with Keeper’s growth and business strategy
• Operate with a customer-zero mindset, ensuring Keeper’s internal IT environment reflects product philosophy
• Lead global IT operations supporting a distributed, multi-site workforce and DevOps organization
• Own the IT operating budget, forecasting, cost optimization, licensing and SaaS spend
• Oversee endpoint management, collaboration systems, enterprise applications and VDI environments
• Establish measurable SLAs and KPIs with executive reporting
• Govern SaaS onboarding, access permissions, integrations and decommissioning
• Maintain configuration management, asset inventory and lifecycle management
• Own disaster recovery and business continuity planning in partnership with DevOps
• Define onboarding workflows and runbooks with HR/People Ops

Skills

IT leadership

Global IT operations

Enterprise infra

ITSM

IAM

SSO

Vendor management

Budget management

Disaster recovery

Security compliance

Tools

ITSM platforms

Job description

Keeper Security is seeking a Director of IT Operations to lead our global enterprise IT function. This role oversees infrastructure, end-user support, IAM, ITSM, business continuity, vendor relationships and operations for a distributed workforce.

This is a 100% remote position with a hybrid option for candidates in El Dorado Hills, CA or Chicago, IL metro area. The ideal leader combines operational discipline with a customer-focused mindset.