Remote Global Implementation Project Manager

usemultiplier.com; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Multiplier is hiring a Project Manager, Implementation to own end-to-end customer implementations, coordinating customers and internal teams across countries. You will govern projects from kick-off to go-live, manage milestones and dependencies, and ensure a successful handover with clear ownership.

This client-facing role emphasizes governance meetings, risk management, and proactive issue resolution in a fast-paced global environment.

Qualifications

• Strong project management experience in payroll, HR technology, SaaS, implementation or another complex client-facing environment.
• Proven experience managing end-to-end customer implementations or transformation projects.
• Strong understanding of project governance, including project planning, RAID management, RACI frameworks, dependencies, milestones and escalation management.
• Experience managing multiple projects or workstreams simultaneously, often across different countries and time zones.
• Excellent stakeholder management skills with the confidence to work with senior client and internal stakeholders.
• Strong client-facing communication and presentation skills, including the ability to lead governance meetings and manage difficult conversations.
• Highly organised with strong attention to detail and the ability to maintain control of complex projects with multiple moving parts.
• Strong risk-management mindset with the ability to identify potential issues early rather than reacting once milestones have been missed.
• Ability to hold clients and internal stakeholders accountable for actions and deadlines while maintaining strong working relationships.
• Comfortable working in a fast-paced, scaling environment where processes and operating models continue to evolve.
• Strong problem-solving and decision-making skills, with the ability to determine when an issue can be resolved within the project and when escalation is required.
• Experience working with project management and CRM tools such as ClickUp, Salesforce or equivalent platforms.
• Understanding of payroll implementation, global payroll, EOR or HR technology would be highly advantageous.
• Experience managing multi-country or global implementations in mandatory.
• Project management qualifications such as PMP, PRINCE2, Agile or equivalent are beneficial but should not be essential.

Responsibilities

• Own the end-to-end implementation project from kick-off through go-live and successful handover.
• Build and maintain the implementation project plan, ensuring milestones, dependencies and deadlines are clearly defined and actively managed.
• Establish the project governance framework, including the RACI, meeting cadence, communication channels and escalation paths.
• Lead client kick-off meetings and ensure roles, responsibilities, timelines and expectations are understood from the outset.
• Act as the primary project management contact for the client throughout implementation.
• Coordinate multiple workstreams, countries and Implementation Managers across complex global implementations.
• Maintain clear visibility of the status of every country/workstream, including completed activities, upcoming milestones, dependencies and risks.
• Proactively identify project risks, blockers and delays, and drive actions to resolution before they impact go-live.
• Manage project RAID logs, action trackers, decision logs and other required implementation documentation.
• Lead regular client governance and status meetings, providing clear and accurate reporting on overall implementation progress.
• Coordinate internal stakeholders across Implementation, Payroll Operations, Customer Success, Product, Sales and other relevant teams.
• Ensure client-owned actions, data requirements and dependencies are clearly communicated and followed through.
• Drive the project toward the agreed go-live date, escalating where timelines or readiness are at risk.
• Coordinate go-live readiness and ensure required implementation exit criteria have been completed before transition.
• Manage the structured handover from Implementation into Customer Success and BAU operations.
• Ensure project documentation and implementation records are complete, accurate and maintained throughout the project.
• Support continuous improvement by identifying recurring implementation challenges and opportunities to improve processes, tools and the client experience.

Skills

Project management

Stakeholder management

Risk management

Cross-country coordination

Client-facing communication

Governance meetings

Multi-country implementations

Tools

ClickUp

Salesforce

Job description

Multiplier is hiring a Project Manager, Implementation to own end-to-end customer implementations, coordinating customers and internal teams across countries. You will govern projects from kick-off to go-live, manage milestones and dependencies, and ensure a successful handover with clear ownership.

This client-facing role emphasizes governance meetings, risk management, and proactive issue resolution in a fast-paced global environment.