Remote Global Head of Customer Success Engineering & AI Ops

Ladders; United States; À distance; USD 242 000 - 285 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k) plan

Equity options

Flexible work

Professional development

Résumé du poste

Ladders is seeking a Global Head of Customer Success Engineering to lead a global technical organization focused on customer integrations, operational health, and revenue-critical issue resolution in a remote setting.

This role partners with commercial, engineering, and operations teams to improve partner experience, strengthen execution, and drive scalable processes in a fast-moving digital media environment.

Qualifications

• 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
• Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding.
• Strong sense of ownership and commercial mindset, understanding the impact of technical decisions on business outcomes.
• Proven ability to work effectively across diverse teams and regions.
• Experience leading global teams, including hiring and developing managers.

Responsabilités

• Lead Solutions Architects, Support Engineering, and Deal Operations teams globally, coaching and developing leaders.
• Act as the technical escalation point, setting priorities and ensuring recurring issues are resolved.
• Establish clear ownership for key technical initiatives, holding teams accountable for goals and timelines.
• Implement proactive monitoring for integration health and revenue, addressing issues before they impact partners.
• Coordinate incident response for revenue-impacting issues, ensuring effective communication and post‑mortem analysis.
• Drive automation and AI initiatives to enhance operational efficiency and speed.
• Lead technical discussions with partners on integrations and revenue performance.

Connaissances

Programmatic advertising

OpenRTB knowledge

Auction mechanics

Supply paths

Ownership mindset

Cross-functional collaboration

AI and automation tools

Description du poste

Ladders is seeking a Global Head of Customer Success Engineering to lead a global technical organization focused on customer integrations, operational health, and revenue-critical issue resolution in a remote setting.

This role partners with commercial, engineering, and operations teams to improve partner experience, strengthen execution, and drive scalable processes in a fast-moving digital media environment.