Remote Global Head of Client Success, Wellbeing

Personify Health, Inc.; Oregon; Hybrid; USD 265,000 - 295,000; Full time

Benefits offered by this job

Competitive base salary

Unlimited PTO

Mental health support

Job summary

Personify Health, Inc. seeks a Head of Customer Success, Wellbeing to lead a global CS organization serving about 1,000 large direct employer, channel, and health plan clients.

You will own renewals, retention, and growth, reporting to the Chief Growth Officer, Wellbeing, and set the vision and operating model for customer success. You will work as the executive sponsor, advise on client strategy, and drive adoption of product expansions while staying close to client health metrics and market

Qualifications

• Bachelor’s degree required; MBA preferred.
• 10+ years in senior leadership roles in customer success or related areas with large teams.
• Experience in digital health, wellbeing, health plans, or benefits preferred.
• Proven success in consultative account leadership with senior client decision makers.
• Experience leading a global organization with P&L accountability.
• Experience driving transformative change and strategic initiatives.
• Strong leadership, strategic thinking, and data-driven mindset.

Responsibilities

• Lead and develop a global Customer Success organization.
• Set vision for CS and realign team structures to optimize results.
• Own client satisfaction, annual renewals, and net growth targets.
• Manage client health scoring and retention forecasting.
• Drive land and expand within existing clients and product expansions.
• Report ROI to clients and act as a strategic advisor to executives.
• Stay close to clients' health priorities and market trends.

Skills

Leadership

Strategic thinking

Executive communication

Cross-functional leadership

Education

Bachelor’s degree

MBA preferred

Job description

Personify Health, Inc. seeks a Head of Customer Success, Wellbeing to lead a global CS organization serving about 1,000 large direct employer, channel, and health plan clients.

You will own renewals, retention, and growth, reporting to the Chief Growth Officer, Wellbeing, and set the vision and operating model for customer success. You will work as the executive sponsor, advise on client strategy, and drive adoption of product expansions while staying close to client health metrics and market