Head of Client Success, Wellbeing - Remote Leadership

Personify Health; United States; Remote; USD 265,000 - 295,000; Full time

Benefits offered by this job

Competitive base salary and benefits

Unlimited PTO

Comprehensive medical and dental

Job summary

Personify Health is seeking the Head of Client Success, Wellbeing, a senior CS leader for a global, remote team serving 1,000+ large employer, channel, and health plan clients. You will own renewals, retention, and expansion results while shaping a strategic vision with cross-functional leaders.

You will guide strategy, client outcomes, and product expansion adoption, reporting ROI to clients and executives in a fast-paced wellbeing and health-tech environment.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 10+ years in progressively senior leadership roles in customer success, account management, or professional services, preferably in technology or tech-enabled services, including leading managers and large teams.
• Domain experience in digital health, wellbeing, total rewards, health plans, or benefits administration preferred.
• Proven success in a consultative account executive environment, building relationships with senior client decision makers.
• Experience leading a global organization in a complex, matrixed environment, including P&L accountability.
• Experience driving transformative change.
• Experience leading a CS function with a commercial mindset, focusing on driving adoption of product expansions.
• Track record of building leadership teams that deliver profitable results and holding them accountable for client health metrics.
• Strategic thinker with experience realigning team structures to optimize success.
• Executive presence and data-driven mindset.

Responsibilities

• Lead and develop a global organization of managers and teams.
• Set the vision for Customer Success and realign structures to optimize results.
• Own client satisfaction, renewals, and net growth targets across a complex client base.
• Own client health scoring and retention forecasting and act on risk.
• Drive Land and Expand within existing clients and promote product expansions.
• Report outcomes and ROI to clients and convert successful customers into references.
• Serve as executive sponsor to senior client decision makers and participate in reviews.
• Align with client business models and wellbeing priorities in strategy and execution.
• Oversee CS P&L, including workforce planning, forecasting, and cost-to-serve.

Skills

Strategic leadership

Customer success

P&L accountability

Cross-functional collaboration

Data-driven mindset

Executive communication

Team leadership at scale

Education

Bachelor’s degree

MBA preferred

Job description

Personify Health is seeking the Head of Client Success, Wellbeing, a senior CS leader for a global, remote team serving 1,000+ large employer, channel, and health plan clients. You will own renewals, retention, and expansion results while shaping a strategic vision with cross-functional leaders.

You will guide strategy, client outcomes, and product expansion adoption, reporting ROI to clients and executives in a fast-paced wellbeing and health-tech environment.