Head of Client Success, Wellbeing – Remote

Job Listings at Personify Health; United States; Remote; USD 265,000 - 295,000; Full time

Benefits offered by this job

Competitive base salary

Unlimited PTO

Mental health support

Retirement planning

Career development

Job summary

Personify Health is seeking a Head of Client Success, Wellbeing to lead a global team and own renewals, retention, and expansion for 1,000+ client relationships. This remote role reports to the Chief Growth Officer, Wellbeing, guiding strategy and execution across the Wellbeing division.

You'll drive customer satisfaction, health outcomes, and revenue growth, acting as a strategic advisor to senior client decision makers while shaping programs and the customer journey.

Qualifications

• Bachelor's degree required; MBA preferred.
• Experience leading global customer-success teams and managing large accounts.
• Strong track record in digital health, wellbeing, or benefits administration preferred.

Responsibilities

• Lead and grow a global Customer Success organization, ensuring renewals, retention, and expansion.
• Own the Customer Success P&L, including workforce planning and cost-to-serve.
• Partner with executives to drive cross-functional improvements and product adoption.

Skills

Leadership at scale

Customer Success

P&L management

Digital health

Strategic advisory

Education

MBA preferred

Bachelor's degree

Job description

Personify Health is seeking a Head of Client Success, Wellbeing to lead a global team and own renewals, retention, and expansion for 1,000+ client relationships. This remote role reports to the Chief Growth Officer, Wellbeing, guiding strategy and execution across the Wellbeing division.

You'll drive customer satisfaction, health outcomes, and revenue growth, acting as a strategic advisor to senior client decision makers while shaping programs and the customer journey.