Remote Global Director, Customer Success

StarRez Inc.; Northern (KY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

StarRez Inc. is seeking a Director of Customer Success to lead the global CS team across StarRez, College Pads, and acquired businesses. You will own retention, renewals, and cross-platform adoption while aligning regional strategies with customer outcomes.

Reporting to the VP, Global CS, you will manage multi-country teams, partner with Sales, Services, Support, Product and Finance, and ensure a unified, customer-obsessed experience within US business hours.

Qualifications

• 5+ years leading SaaS CS teams.
• Experience with Digital and Scaled CS.
• Multi-country team leadership.
• Strong Salesforce reporting for senior audiences.

Responsibilities

• Lead and develop global CS team across platforms and regions.
• Own retention and renewals, including College Pads end-to-end.
• Drive product adoption and proactive guidance.
• Manage executive-level relationships and complex escalations.
• Improve CS operating model with segmentation, health scoring, tooling.
• Create Salesforce-based reporting for SLT and Board.
• Collaborate across Services, Support, Renewals, Product, Legal, Finance.
• Integrate acquired teams into a unified way of working.

Skills

CS leadership

SaaS experience

People management

Salesforce reporting

Stakeholder communication

Process improvement

Renewals & retention

Cross-region work

Tools

Salesforce

Job description

StarRez Inc. is seeking a Director of Customer Success to lead the global CS team across StarRez, College Pads, and acquired businesses. You will own retention, renewals, and cross-platform adoption while aligning regional strategies with customer outcomes.

Reporting to the VP, Global CS, you will manage multi-country teams, partner with Sales, Services, Support, Product and Finance, and ensure a unified, customer-obsessed experience within US business hours.