Global SaaS Customer Success Director - Remote US

StarRez; United States; A distancia; USD 100.000 - 130.000; Jornada completa

Descripción de la vacante

StarRez is seeking a Director of Customer Success to lead our global CS teams across StarRez, College Pads, and future acquisitions. You will focus on retention, renewals, and driving adoption across all platforms and regions.

You will manage cross-functional collaboration, own renewal forecasting, and handle executive-level escalations, while aligning CS with Services, Support, and Sales.

Formación

• 5+ years' experience leading Customer Success teams in a SaaS environment.
• Experience with Digital and Scaled Customer Success.
• Experience leading people management across multiple countries or regions.
• Proven ownership of retention and renewal outcomes.
• Track record of resolving complex escalations with customer executives.
• Strong Salesforce skills for senior-level reporting.
• Excellent verbal and written communication with executives.
• History of improving processes, tooling or ways of working.
• Based in the United States and able to work US business hours.

Responsabilidades

• Lead, coach and develop the global Customer Success team across StarRez and College Pads.
• Own retention and renewal outcomes, including the College Pads renewal end-to-end.
• Drive product adoption and utilization across the customer base.
• Own executive-level customer relationships and resolve escalations.
• Review and improve the CS operating model, including segmentation and tooling.
• Build leadership reporting using Salesforce for SLT and Board.
• Partner with Services, Support, Renewals, AM, Product, Legal and Finance.
• Integrate CS teams from acquisitions into a single way of working.

Conocimientos

CS Leadership

Renewals

Executive Engagement

Salesforce

Global Collaboration

Herramientas

Salesforce

Descripción del empleo

StarRez is seeking a Director of Customer Success to lead our global CS teams across StarRez, College Pads, and future acquisitions. You will focus on retention, renewals, and driving adoption across all platforms and regions.

You will manage cross-functional collaboration, own renewal forecasting, and handle executive-level escalations, while aligning CS with Services, Support, and Sales.