Remote Global Community Programs Manager

Airbnb; United States; On-site; USD 156,000 - 193,000; Full time

Job summary

Airbnb seeks a Program Manager in Community Support to lead cross-functional programs that align with strategic goals across Customer Support, Marketing, Product, Design, Engineering, Policy and Comms. You will shepherd initiatives from scoping to launch, working with executives and global teams to deliver impactful outcomes for hosts and guests.

The role emphasizes a high-touch PMO and executive-ready documentation, with accountability for end-to-end program delivery and measurable impact

Qualifications

• Bachelor's degree or equivalent experience; MBA/masters preferred.
• Experience leading large, cross-functional programs in a service or operations context.
• Ability to influence senior leaders and manage multiple stakeholders across time zones.

Responsibilities

• Lead complex cross-functional teams and manage multiple programs simultaneously.
• Collaborate with executive leadership to establish strategic alignment and manage expectations.
• Develop and execute program plans and schedules to meet targeted metrics.
• Navigate obstacles, negotiate changes with stakeholders, and track outcomes.

Skills

Cross-functional leadership

Executive storytelling

Stakeholder influence

Program management

Global collaboration

Project planning

Education

Bachelor's degree or equivalent

MBA or Masters preferred

Job description

Airbnb seeks a Program Manager in Community Support to lead cross-functional programs that align with strategic goals across Customer Support, Marketing, Product, Design, Engineering, Policy and Comms. You will shepherd initiatives from scoping to launch, working with executives and global teams to deliver impactful outcomes for hosts and guests.

The role emphasizes a high-touch PMO and executive-ready documentation, with accountability for end-to-end program delivery and measurable impact