Remote Global Audio Support Specialist

Sennheiser Group; Pacific, Northern (MO, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Inspiring work environment

Flexible working models

International collaboration

Job summary

Sennheiser is seeking a Global Support – Technical Specialist to provide high-level, third-tier support across the full product ecosystem. You will bridge global support teams with Product Management/Development, drive issue investigations, and strengthen our knowledge base to ensure exceptional customer experience.

This role is fully remote, but you must reside within the Pacific Time Zone. You will apply advanced audio, networking, and streaming expertise to diagnose complex incidents, support

Qualifications

• Advanced Audio & RF Expertise — analogue/digital audio, DSP, RF systems, and Audio over IP (Dante, AES67, Ravenna, AVB).
• Strong Networking & IT Skills — network architecture, IT security, and UC platforms (CCNA or equivalent preferred).
• Digital Video & Streaming Knowledge — understanding of digital video fundamentals and streaming technologies.
• Systems Integration & Troubleshooting — hands on experience specifying, integrating, and diagnosing Audio, AV, and RF systems.
• Programming & API Familiarity — ability to work with control protocols and system APIs.
• Market & Competitive Awareness — understanding of partner ecosystems and competitor technologies.

Skills

Audio & RF

Networking & IT

Video & Streaming

Systems Integration

Programming & APIs

Market Awareness

Education

Bachelor’s degree or equivalent

Job description

Sennheiser is seeking a Global Support – Technical Specialist to provide high-level, third-tier support across the full product ecosystem. You will bridge global support teams with Product Management/Development, drive issue investigations, and strengthen our knowledge base to ensure exceptional customer experience.

This role is fully remote, but you must reside within the Pacific Time Zone. You will apply advanced audio, networking, and streaming expertise to diagnose complex incidents, support