Global Support Specialist

Sennheiser Group; Pacific, Northern (MO, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Inspiring work environment

Flexible working models

International collaboration

Job summary

Sennheiser is seeking a Global Support – Technical Specialist to provide high-level, third-tier support across the full product ecosystem. You will bridge global support teams with Product Management/Development, drive issue investigations, and strengthen our knowledge base to ensure exceptional customer experience.

This role is fully remote, but you must reside within the Pacific Time Zone. You will apply advanced audio, networking, and streaming expertise to diagnose complex incidents, support

Qualifications

• Advanced Audio & RF Expertise — analogue/digital audio, DSP, RF systems, and Audio over IP (Dante, AES67, Ravenna, AVB).
• Strong Networking & IT Skills — network architecture, IT security, and UC platforms (CCNA or equivalent preferred).
• Digital Video & Streaming Knowledge — understanding of digital video fundamentals and streaming technologies.
• Systems Integration & Troubleshooting — hands on experience specifying, integrating, and diagnosing Audio, AV, and RF systems.
• Programming & API Familiarity — ability to work with control protocols and system APIs.
• Market & Competitive Awareness — understanding of partner ecosystems and competitor technologies.

Skills

Audio & RF

Networking & IT

Video & Streaming

Systems Integration

Programming & APIs

Market Awareness

Education

Bachelor’s degree or equivalent

Job description

Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as
Global Support Specialist

As a Global Support – Technical Specialist, you will provide high level, third tier support across the full Sennheiser product ecosystem, ensuring complex issues are resolved quickly and accurately. You will serve as the key link between global support teams and Product Management/Development, driving the investigation of product related incidents, shaping improvements through detailed issue analysis, and strengthening our knowledge base. This role is critical in maintaining exceptional customer experience, elevating support capabilities worldwide, and ensuring new products are fully supported before launch. This position is fully remote but due to business need, the candidate must reside within the Pacific Time Zone.

Competencies and Qualifications

• Advanced Audio & RF Expertise — analogue/digital audio, DSP, RF systems, and Audio over IP (Dante, AES67, Ravenna, AVB).
• Strong Networking & IT Skills — network architecture, IT security, and UC platforms (CCNA or equivalent preferred).
• Digital Video & Streaming Knowledge — understanding of digital video fundamentals and streaming technologies.
• Systems Integration & Troubleshooting — hands on experience specifying, integrating, and diagnosing Audio, AV, and RF systems.
• Programming & API Familiarity — ability to work with control protocols and system APIs.
• Market & Competitive Awareness — understanding of partner ecosystems and competitor technologies.
• Education & Experience — Bachelor’s degree or equivalent, plus 5+ years of high level technical support experience.

What you can expect from us:

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Do you have any questions?
Please feel free to contact us at [e-mail].