Remote Global Accounting Solutions Lead

Intuit, Inc.; Sacramento (CA); Remote; USD 106,000 - 143,000; Full time

Job summary

Intuit, Inc. in the Global Business Solutions Group seeks an Accountant Support & Service Manager 1 to lead a remote team of accounting professionals. You will own outcomes end-to-end, drive improvements, and deliver exceptional customer experiences across time zones.

You will hire, develop, and retain top talent while building a culture of accountability and continuous improvement. Use data to steer decisions on KPIs and translate insights into concrete actions that scale operations.

Qualifications

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field.
• Proven experience leading a geographically diverse, remote workforce with strong engagement and performance.
• Experience using data to drive decisions and improve outcomes.
• Active QuickBooks ProAdvisor certification.

Responsibilities

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements delivering on customer outcomes
• Translate insights into action via monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation, encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Act as a bridge between frontline teams and senior leadership, synthesizing insights and influencing improvements
• Ensure alignment with Intuit's Mission, Operating Values, and Prosperity Principles in daily leadership
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Skills

People Champion

Business Accelerator

Data Driven

Change Leader

Domain Expert

Education

CPA or CPB credential

Bachelor's degree in Accounting/Finance

Tools

QuickBooks ProAdvisor certification

Job description

Intuit, Inc. in the Global Business Solutions Group seeks an Accountant Support & Service Manager 1 to lead a remote team of accounting professionals. You will own outcomes end-to-end, drive improvements, and deliver exceptional customer experiences across time zones.

You will hire, develop, and retain top talent while building a culture of accountability and continuous improvement. Use data to steer decisions on KPIs and translate insights into concrete actions that scale operations.