Remote GIS Solutions Analyst - Client-Focused Analytics

Accela, Inc.; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive medical, dental, vision

401(k) with company match

Health savings account contributions

Life, disability, and travel insurance

Job summary

Accela is seeking a Product Solutions Analyst to partner with customers, implementing and configuring Elements XS to meet business requirements. You will develop workflows, forms, and dashboards, guide adoption, and support integrations within a GIS-centric asset management platform.

The ideal candidate will translate requirements into scalable configurations, produce reports, and provide best-practice guidance while collaborating across Professional Services, Product, and Support teams.

Qualifications

• Gather business requirements and support customer-facing technology solutions.
• Working knowledge of GIS concepts and geospatial applications.
• Experience creating reports, dashboards, workflows, or business processes.
• Proficient in SQL and relational databases.
• Familiar with HTML and web-based applications.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Configure and support Elements XS and Connect solutions based on customer requirements.
• Analyze business processes and translate requirements into scalable configurations.
• Develop workflows, forms, reports, and dashboards using platform tools.
• Assist with solution implementation, testing, training, and deployment activities.
• Maintain and enhance existing customer environments and integrations.
• Provide technical guidance and best practices to customers on solution utilization.
• Support project delivery activities, including documentation and requirements gathering.
• Assist with troubleshooting and escalated customer support requests.
• Collaborate with Professional Services, Product, and Support teams to drive outcomes.

Skills

Software implementation

Business analysis

GIS solutions

SQL

HTML

Customer-facing support

Communication

Education

Bachelor's degree in GIS, Information Systems, CS, Engineering, Business, or related field

Tools

Esri GIS

SQL Server

Windows Server/IIS

Job description

Accela is seeking a Product Solutions Analyst to partner with customers, implementing and configuring Elements XS to meet business requirements. You will develop workflows, forms, and dashboards, guide adoption, and support integrations within a GIS-centric asset management platform.

The ideal candidate will translate requirements into scalable configurations, produce reports, and provide best-practice guidance while collaborating across Professional Services, Product, and Support teams.