Product Solutions Analyst

Accela, Inc.; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive medical, dental, vision

401(k) with company match

Health savings account contributions

Life, disability, and travel insurance

Job summary

Accela is seeking a Product Solutions Analyst to partner with customers, implementing and configuring Elements XS to meet business requirements. You will develop workflows, forms, and dashboards, guide adoption, and support integrations within a GIS-centric asset management platform.

The ideal candidate will translate requirements into scalable configurations, produce reports, and provide best-practice guidance while collaborating across Professional Services, Product, and Support teams.

Qualifications

• Gather business requirements and support customer-facing technology solutions.
• Working knowledge of GIS concepts and geospatial applications.
• Experience creating reports, dashboards, workflows, or business processes.
• Proficient in SQL and relational databases.
• Familiar with HTML and web-based applications.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Configure and support Elements XS and Connect solutions based on customer requirements.
• Analyze business processes and translate requirements into scalable configurations.
• Develop workflows, forms, reports, and dashboards using platform tools.
• Assist with solution implementation, testing, training, and deployment activities.
• Maintain and enhance existing customer environments and integrations.
• Provide technical guidance and best practices to customers on solution utilization.
• Support project delivery activities, including documentation and requirements gathering.
• Assist with troubleshooting and escalated customer support requests.
• Collaborate with Professional Services, Product, and Support teams to drive outcomes.

Skills

Software implementation

Business analysis

GIS solutions

SQL

HTML

Customer-facing support

Communication

Education

Bachelor's degree in GIS, Information Systems, CS, Engineering, Business, or related field

Tools

Esri GIS

SQL Server

Windows Server/IIS

Job description

About the Role

The Product Solutions Analyst partners with customers to implement, configure, and optimize solutions using Elements XS, Accela's GIS-centric asset management platform. As part of the Professional Services team, this role works directly with clients to understand business requirements, configure solutions, develop workflows and reports, and support successful adoption of the platform.

The ideal candidate is a collaborative problem solver with strong analytical skills, a customer-focused mindset, and an interest in leveraging technology to solve business challenges.

Specific Responsibilities

• Configure and support Elements XS and Connect solutions based on customer requirements.
• Analyze business processes and translate requirements into scalable system configurations.
• Develop workflows, forms, reports, and dashboards using platform tools.
• Assist with solution implementation, testing, training, and deployment activities.
• Maintain and enhance existing customer environments and integrations.
• Provide technical guidance and best practices to customers on solution utilization.
• Support project delivery activities, including documentation, requirements gathering, and status updates.
• Assist with troubleshooting and escalated customer support requests.
• Collaborate with Professional Services, Product, and Support teams to drive successful customer outcomes.

Required Qualifications

• 2+ years of experience in software implementation, business systems analysis, GIS solutions, technical consulting, or a related field.
• Experience gathering business requirements and supporting customer-facing technology solutions.
• Working knowledge of GIS concepts and geospatial applications.
• Experience creating reports, dashboards, workflows, or business process solutions.
• Working knowledge of SQL and relational databases.
• Familiarity with HTML and web-based applications.
• Strong analytical, problem-solving, communication, and organizational skills.
• Bachelor's degree in GIS, Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience with Esri GIS technology.
• Familiarity with JavaScript, workflow automation, or application integrations.
• Experience with Microsoft SQL Server, Windows Server, or IIS.
• Knowledge of utility, municipal government, or asset management environments.
• Experience supporting software implementation or customer success engagements.
• Ability to travel occasionally as needed.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $90,000-$100,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela's U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

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