Remote Genesys Cloud CX Engineer – Nationwide

Cardinal Health; Columbus (OH); Remote; USD 96,000 - 138,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an experienced Application Development & Maintenance professional to support the ongoing development, maintenance and integration of Genesy Cloud solutions. The role involves designing call flows, data actions and bot integrations for voice, email and IVR routing, in a cross-functional team environment.

The ideal candidate has 4-8 years of experience, preference for a Bachelor's degree, and hands-on Genesys Cloud CX/Architect expertise.

Qualifications

• 4-8 years of experience in application development/maintenance
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with various CRM systems (ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands‑on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Responsibilities

• Develop and maintain Genesys Cloud Architect flows for voice, email, message, and IVR routing
• Design, develop, debug, and maintain integrations with CRM systems
• Document system configurations and call flows
• Troubleshoot Genesys Cloud platform issues and identity issues with related apps
• Collaborate with business and technical teams to translate requirements into technical solutions
• Mentor less experienced colleagues where needed
• Support cross-functional projects and process improvements

Skills

Communication skills

Requirements translation

Cross-functional collaboration

Problem solving

Verbal/written communication

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Genesys Cloud CX

Genesys Cloud Architect

CRM integrations (ServiceNow, Salesforce, SAP CRM)

Job description

Cardinal Health is seeking an experienced Application Development & Maintenance professional to support the ongoing development, maintenance and integration of Genesy Cloud solutions. The role involves designing call flows, data actions and bot integrations for voice, email and IVR routing, in a cross-functional team environment.

The ideal candidate has 4-8 years of experience, preference for a Bachelor's degree, and hands-on Genesys Cloud CX/Architect expertise.