Remote General Liability Performance Analytics Consultant

The Hartford; Montgomery (AL); Hybrid; USD 79,000 - 118,000; Full time

Job summary

The Hartford is seeking a Performance Analytics Consultant within the General Liability Performance Analytics group. You will own analytics measuring performance of key claims processes, diagnose root causes, and partner across Claims Strategy, Data Office, and Field operations to drive improvements.

This role offers a Hybrid or Remote work schedule with office visits as needed; candidates near listed offices may work in office part-time.

Qualifications

• Bachelor’s degree and/or significant line of business experience.
• Experience in claims or insurance preferred.
• Demonstrated strong problem solving, communication, customer focus and change management skills.
• Demonstrated ability to build strong partnerships (essential to success for this role).
• Demonstrated ability to analyze large data sets and draw appropriate conclusions.
• Experience visualizing data for storytelling a plus.
• Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives.
• Ability to lead without having formal authority and to work both independently and in a team environment.
• Flexibility and willingness to adapt to changing trends (operational, industry, and technological).
• Strong attention to customer needs and capability to translate into actionable solutions.
• Documented track record of creating innovative data solutions; passion for delivering outcomes.
• Strong business intelligence and data collection/visualization tool knowledge, such as Excel, PowerPoint, Tableau, SQL etc.

Responsibilities

• Understands end to end performance of critical processes and sub-processes.
• Identifies variability in performance metrics and actively participates in the cross-functional team to understand root cause.
• Evaluates the measurable impact of process changes/improvement and provide recommendation to Field leadership on relative priority (for either process change or improved execution)
• Participates in cross functional design teams on prioritized opportunities.
• Understands / monitors data trends and process metrics; present trends and action items to LOB SLT and business segment partners.
• Monitors impact of deployed process changes to validate solution effectiveness.
• Understanding the end-to-end ramifications of their changes to other processes and results
• Supports cross pollination of Claims process to the enterprise.

Skills

Data analysis

Data visualization

Problem solving

Communication

Change management

Partnership building

Project management

Independent & team work

Adaptability

Customer focus

Innovative data solutions

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Tableau

SQL

Job description

The Hartford is seeking a Performance Analytics Consultant within the General Liability Performance Analytics group. You will own analytics measuring performance of key claims processes, diagnose root causes, and partner across Claims Strategy, Data Office, and Field operations to drive improvements.

This role offers a Hybrid or Remote work schedule with office visits as needed; candidates near listed offices may work in office part-time.