Consultant Performance Analytics – General Liability

The Hartford; Olympia (WA); Híbrido; USD 79.000 - 118.000; Jornada completa

Descripción de la vacante

The Hartford seeks a Performance Analytics Consultant to own analytics that measure and monitor the performance of key claims processes and trends. You will work with Claims Strategy and Optimization, Claims Performance Analytics, and business leaders to identify opportunities to optimize processes and execution, using data to drive decisions.

This role offers a hybrid or remote schedule, with some office days and occasional in-person requirements based on business needs.

Formación

• Bachelor’s degree or equivalent required.
• Experience in claims or insurance preferred.
• Strong problem solving, communication, customer focus and change management skills.
• Ability to build strong partnerships essential to success.
• Ability to analyze large data sets and draw conclusions.
• Experience visualizing data for storytelling is a plus.
• Ability to manage multiple projects concurrently and set priorities.
• Lead without formal authority and work independently or in a team.
• Flexibility to adapt to changing trends in operations and technology.
• Strong attention to customer needs and translating them into actionable solutions.
• Track record of creating innovative data solutions; delivering outcomes.
• Knowledge of BI and data collection/visualization tools such as Excel, PowerPoint, Tableau, SQL.

Responsabilidades

• Understands end-to-end performance of critical processes and sub-processes.
• Identifies variability in performance metrics and helps root-cause analysis.
• Evaluates impact of process changes and recommends priorities to Field leadership.
• Participates in cross-functional design teams on prioritized opportunities.
• Monitors data trends and process metrics; presents trends to leadership.
• Monitors impact of deployed changes to validate effectiveness.
• Considers end-to-end ramifications of changes on other processes.
• Supports cross-pollination of Claims processes enterprise-wide.

Conocimientos

Problem solving

Communication

Change management

Partnership building

Data analysis

Data visualization

Project management

Independent work

Adaptability

Customer focus

Educación

Bachelor’s degree or equivalent

Herramientas

Excel

PowerPoint

Tableau

SQL

Descripción del empleo

Consultant Perf Analytics – GB08BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals — and to help others accomplish theirs, too. Join our team as we help shape the future.

The General Liability Performance Analytics group is seeking a Performance Analytics Consultant to support operational analytics initiatives. As a member of this team, this person is responsible for creating and owning analytics that measure and monitor performance of key processes, continuous improvement initiatives, and changes in trends in Claims. The individual will perform diagnostic analytics to identify underlying causes for performance and trend change. The individual will partner with teammates in Claims Strategy and Optimization, Claims Performance Analytics, Claims Data Office, Claims Field operations, Actuarial, Underwriting and key stakeholders to identify and prioritize opportunities to optimize business processes and associated practices. Strong communication and relationship building skills are essential as this involves interaction with a wide variety of Claims personnel at all levels, including but not limited to Claims senior leadership, field operations, data science staff, and business segment leaders.

WORK ARRANGEMENTS:

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

RESPONSIBILTIIES:

• Understands end to end performance of critical processes and sub-processes.

• Identifies variability in performance metrics and actively participates in the cross-functional team to understand root cause.

• Evaluates the measurable impact of process changes/improvement and provide recommendation to Field leadership on relative priority (for either process change or improved execution)

• Participates in cross functional design teams on prioritized opportunities.

• Understands / monitors data trends and process metrics; present trends and action items to LOB SLT and business segment partners.

• Monitors impact of deployed process changes to validate solution effectiveness.

• Understanding the end-to-end ramifications of their changes to other processes and results

• Supports cross pollination of Claims process to the enterprise.

QUALIFICATIONS:

• Bachelor’s degree and/or significant line of business experience

• Experience in claims or insurance preferred.

• Demonstrated strong problem solving, communication, customer focus and change management skills.

• Demonstrated ability to build strong partnerships (essential to success for this role)

• Demonstrated ability to analyze large data sets and draw appropriate conclusions.

• Experience visualizing data for storytelling a plus.

• Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives.

• Ability to lead without having formal authority and to work both independently and in a team environment.

• Flexibility and willingness to adapt to changing trends (operational, industry, and technological)

• Strong attention to customer needs and capability to translate into actionable solutions.

• Documented track record of creating innovative data solutions; passion for delivering outcomes.

• Strong business intelligence and data collection/visualization tool knowledge, such as Excel, PowerPoint, Tableau, SQL etc.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$78,800 – $118,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age