Consultant Performance Analytics – General Liability

Hartford Fire Ins. Co; Hartford (CT); Hybrid; USD 79,000 - 118,000; Full time

Job summary

The Hartford seeks a Performance Analytics Consultant to drive diagnostics and insights across key Claims processes. You will own analytics, monitor trends, and partner with Strategy, Data Office, and field operations to optimize practices. Strong communication and stakeholder management are essential for success.

You will work in a hybrid or remote setup, collaborating with teams across locations and ensuring timely delivery of data-driven recommendations.

Qualifications

• Bachelor's degree or equivalent business experience in analytics or related field.
• Strong problem solving and communication skills with the ability to influence.
• Experience analyzing large data sets and deriving actionable insights.
• Proven ability to partner with cross-functional teams and stakeholders.
• Experience with BI tools like Tableau and SQL-based data exploration.

Responsibilities

• Develops and owns analytics measuring performance of key processes.
• Diagnoses drivers of performance and trend changes to inform actions.
• Collaborates with Claims Strategy, Data Office, and Operations to prioritize opportunities.
• Communicates trends and action items to senior leaders and partners.
• Monitors impact of changes and validates solution effectiveness.
• Supports enterprise-wide cross-pollination of claims processes.

Skills

Problem solving

Communication

Change management

Stakeholder management

Data analysis

Education

Bachelor's degree

Tools

SQL

Tableau

Excel

PowerPoint

Job description

Consultant Perf Analytics - GB08BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The General Liability Performance Analytics group is seeking a Performance Analytics Consultant to support operational analytics initiatives. As a member of this team, this person is responsible for creating and owning analytics that measure and monitor performance of key processes, continuous improvement initiatives, and changes in trends in Claims. The individual will perform diagnostic analytics to identify underlying causes for performance and trend change. The individual will partner with teammates in Claims Strategy and Optimization, Claims Performance Analytics, Claims Data Office, Claims Field operations, Actuarial, Underwriting and key stakeholders to identify and prioritize opportunities to optimize business processes and associated practices. Strong communication and relationship building skills are essential as this involves interaction with a wide variety of Claims personnel at all levels, including but not limited to Claims senior leadership, field operations, data science staff, and business segment leaders.

WORK ARRANGEMENTS:

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

RESPONSIBILTIIES:

• - Understands end to end performance of critical processes and sub-processes.
• - Identifies variability in performance metrics and actively participates in the cross-functional team to understand root cause.
• - Evaluates the measurable impact of process changes/improvement and provide recommendation to Field leadership on relative priority (for either process change or improved execution)
• - Participates in cross functional design teams on prioritized opportunities.
• - Understands / monitors data trends and process metrics; present trends and action items to LOB SLT and business segment partners.
• - Monitors impact of deployed process changes to validate solution effectiveness.
• - Understanding the end-to-end ramifications of their changes to other processes and results
• - Supports cross pollination of Claims process to the enterprise.

QUALIFICATIONS:

• - Bachelor's degree and/or significant line of business experience
• - Experience in claims or insurance preferred.
• - Demonstrated strong problem solving, communication, customer focus and change management skills.
• - Demonstrated ability to build strong partnerships (essential to success for this role)
• - Demonstrated ability to analyze large data sets and draw appropriate conclusions.
• - Experience visualizing data for storytelling a plus.
• - Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives.
• - Ability to lead without having formal authority and to work both independently and in a team environment.
• - Flexibility and willingness to adapt to changing trends (operational, industry, and technological)
• - Strong attention to customer needs and capability to translate into actionable solutions.
• - Documented track record of creating innovative data solutions; passion for delivering outcomes.
• - Strong business intelligence and data collection/visualization tool knowledge, such as Excel, PowerPoint, Tableau, SQL etc.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $78,800 - $118,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees - continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.