Remote G/TIMS CPSD Agent | DoD Secret Clearance

Openkrill; United States; A distancia; USD 60.000 - 61.000; Jornada completa

Descripción de la vacante

DSA Inc. is seeking a Graduate Training Information Management System (G/TIMS) CPSD Agent for a remote role. The selected candidate will join DSA's G/TIMS support team to assist end users across MAJCOMs.

The role includes Tier 1 support, timely responses via email/phone, and training users on new functionality. It also involves updating work tickets in Redmine and coordinating with on-site staff. Weekend/night hours may be required.

Formación

• G/TIMS operational experience.
• Worked as Military Aircrew or other Ops experience in MAJCOM: AMC, AETC, ACC or similar service.
• Service desk experience (customer contact).
• Current knowledge of Air Force Network environments.
• Security+ CE certification.

Responsabilidades

• Provide Tier 1 product support for G/TIMS users.
• Provide timely response to resolve user requests via email, phone or other methods.
• Train users in current or upcoming new functionality, and assist on-site team members with troubleshooting.
• Gather help desk metrics and reports.
• Attend/provide briefing content and respond to requests for subject matter expertise from local team and end users.
• Track and respond to user issues with functional and common service applications, scheduling functions, and provide information for effective use of G/TIMS capabilities.
• Responsible for initial entry and updating of work tickets (in Redmine).

Conocimientos

G/TIMS experience

Service Desk experience

Air Force network environments

Security+ CE

MAJCOM operations

Troubleshooting

Herramientas

Redmine

Descripción del empleo

DSA Inc. is seeking a Graduate Training Information Management System (G/TIMS) CPSD Agent for a remote role. The selected candidate will join DSA's G/TIMS support team to assist end users across MAJCOMs.

The role includes Tier 1 support, timely responses via email/phone, and training users on new functionality. It also involves updating work tickets in Redmine and coordinating with on-site staff. Weekend/night hours may be required.