Fulfillment Center Shift Lead - Operations & Inventory

Levitate; Pembroke (MA); On-site; USD 75,000 - 120,000; Full time

Job summary

Levitate is seeking a Fulfillment Center Operations Manager in Pembroke, MA to oversee daily warehouse activities across shift teams. You will lead staff, drive accuracy in picking/packing/shipping, and ensure safe, organized operations while coordinating cross-carrier shipments.

The role emphasizes inventory control, process improvements, and responsive customer service support to multiple brands within the e-commerce ecosystem.

Qualifications

• Experience leading warehouse teams.
• Familiarity with inventory systems and audits.
• Ability to coordinate shipments across multiple carriers.
• Strong attention to accuracy and quality.
• Experience with e-commerce fulfillment workflows.

Responsibilities

• Lead and train warehouse staff; assign tasks for each shift and monitor performance.
• Oversee picking, packing, and shipping accuracy for e-commerce orders.
• Respond to customer service emails regarding product questions and issues.
• Oversee returns processing and inventory updates.
• Coordinate shipments with UPS, FedEx, USPS and others; ensure on-time deliveries.

Skills

Leadership

Team management

Inventory management

Operations management

Shipping & receiving

Customer service

Job description

Levitate is seeking a Fulfillment Center Operations Manager in Pembroke, MA to oversee daily warehouse activities across shift teams. You will lead staff, drive accuracy in picking/packing/shipping, and ensure safe, organized operations while coordinating cross-carrier shipments.

The role emphasizes inventory control, process improvements, and responsive customer service support to multiple brands within the e-commerce ecosystem.