Remote Fulfillment, Licensing & Onboarding Specialist

ADP, Inc.; Montvale (NJ); On-site; USD 25,000 - 44,000; Part time

Job summary

ADP, Inc. is seeking a detail-oriented Fulfillment and Documentation Specialist (Contract) to support e-commerce and LMS operations on a part-time, 3-month assignment. The position is remote, with Montvale, NJ as a reference point.

You will configure products, manage discounts, fulfill bulk orders, and troubleshoot issues across two platforms. You’ll also handle license provisioning, LMS user groups, and onboarding, while creating SOPs for ongoing processes.

Qualifications

• Strong data management experience with meticulous attention to detail.
• Ability to document processes clearly (SOPs) for internal staff and partners.
• Experience supporting B2B or partner accounts is a plus.
• Comfortable cross-functional collaboration and working independently in a part-time role.

Responsibilities

• Configure new products for sale on the e-commerce platform.
• Create and manage coupon and discount codes for promotions, partnerships, and special offers.
• Fulfill bulk orders placed through the e-commerce platform, ensuring accuracy and timely processing.
• Troubleshoot order and fulfillment issues, escalating as needed.
• Create and manage new licenses for bulk purchases and partner accounts.
• Set up and maintain user groups within the LMS to support access and reporting needs.
• Ensure license allocations are accurate and align with order and contract details.
• Onboard new partners across both platforms, including account setup, license provisioning, and initial configuration.
• Serve as a point of contact for partner questions related to access, licensing, and fulfillment.
• Build and maintain clear onboarding documentation and checklists.
• Configure custom experiences within the e-commerce and LMS platforms for specific partners, cohorts, or bulk purchasers.
• Collaborate with the Senior Director and broader UX team to ensure custom setups align with the overall user experience.
• Create and maintain SOPs for new partners and staff covering fulfillment, licensing, coupon/discount setup, onboarding, and custom experience configuration.
• Keep documentation current as processes and platforms evolve
• Document known issues, workarounds, and platform quirks to support continuity and training
• Collaborate with the data team and product leadership to report on the outcomes of delivered partnerships
• Provide accurate, timely data on fulfillment, licensing, and onboarding activity to support partnership reporting

Skills

Data management

Attention to detail

Process documentation

Cross-functional collaboration

Independent work

Job description

ADP, Inc. is seeking a detail-oriented Fulfillment and Documentation Specialist (Contract) to support e-commerce and LMS operations on a part-time, 3-month assignment. The position is remote, with Montvale, NJ as a reference point.

You will configure products, manage discounts, fulfill bulk orders, and troubleshoot issues across two platforms. You’ll also handle license provisioning, LMS user groups, and onboarding, while creating SOPs for ongoing processes.