Certified Medical Assistant

SelectQuote Insurance Services; United States; Remote; Full time

Job summary

Join a forward-thinking company dedicated to transforming patient care through proactive engagement and support. As a Care Navigator, you will play a crucial role in helping patients manage chronic conditions like diabetes and hypertension. This remote position offers a competitive hourly rate of $18, along with opportunities for monthly bonuses based on your productivity. Enjoy a set schedule with no evening or weekend work, allowing you to maintain a healthy work-life balance. If you're passionate about making a difference in patients' lives and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Floating holidays

Tuition reimbursement

Paid maternity leave

Paid parental bonding leave

Discretionary profit sharing

Qualifications

• Must be a Certified or Registered Medical Assistant.
• 2+ years of healthcare experience preferred.

Responsibilities

• Provide ongoing patient services through regular communication.
• Educate patients about their medical conditions and goals.
• Coordinate care with healthcare providers.

Skills

Empathetic listening

Effective time management

Strong communication skills

Interpersonal skills

Proficient in Electronic Health Record

Proficient in Google Suite

Education

Certified or Registered Medical Assistant

2+ years of experience in healthcare

Tools

SelectPatient Management software

Job description

Company Overview

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectPatient Management, a subsidiary of SelectQuote, is a program that helps patients learn more about their chronic conditions and how they can manage them outside regular office visits through a comprehensive treatment plan created by their Care Navigator.

SelectPatient Management engages virtually with patients who have multiple chronic conditions such as diabetes, hypertension, and obesity. Our services are critical components of primary care that promote better health and reduce overall health care costs for the patient. The goal of this program is to improve patient's health and well-being by reducing care gaps, developing lifestyle goals, connecting patients to resources, and facilitating access to doctors to help manage their chronic conditions.

• Make a difference to patients who need you the most. Be their advocate. Empower them to take charge of their own health, and transform their lives through thoughtful, caring, and committed engagement.
• This is a work from home job and you can be located anywhere in the continental US.
• $18/hour base pay plus monthly bonus opportunities based on productivity.
• Set Schedule- no evenings or weekend work required.

About the Role

The Care Navigator provides ongoing proactive patient services through regular communication and personalized care plans for patients participating in the Chronic Care Management Program. They assess patient health status, address concerns, and facilitate access to community resources to improve overall well-being. Key responsibilities include patient education and support, consistent patient check-ins, detailed documentation, and care coordination ensuring patients receive coordinated care across various healthcare providers such as PCPs, specialists, pharmacists, and other healthcare services.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Provide ongoing proactive services through monthly calls.
• Review the patient's current health status and appropriately escalate concerns to the physician via the escalation protocols.
• Providing education related to medical conditions and factors impacting patient’s health.
• Setting health-related goals based on medical conditions & patient’s priorities.
• Identifying and assisting in closing clinical and non-clinical care gaps.
• Empowering patients to make sustainable health behavior changes to improve their well-being.
• Continually providing motivation, encouragement, and support.
• Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence.
• Sharing community resource options to help patients access the necessary resources at the right time (e.g. transportation, food).
• Respond to patients, providers, and team leaders.
• Create, update, and maintain care plans using SelectPatient Management's proprietary software.
• Achieve monthly call goals based on Supervisor Care Navigator advisory on assigned patient caseload.
• Maintain productivity and quality metrics as defined.
• Attend weekly team huddles to discuss organizational and team goals.

Skills/Abilities:

• Empathetic and active listener.
• Effective time management skills.
• Maintain a strong sense of responsibility and accountability.
• Engage fully with colleagues and teams remotely.
• Effectively communicate with doctors and healthcare professionals.
• Strong communication and interpersonal skills.
• Proficient computer skills including Electronic Health Record and Google Suite.
• Ability to work well independently in a fast-paced results-driven remote work environment.

Education and Experience:

• Certified or Registered Medical Assistant required.
• 2 or more years of experience in healthcare or a related field (3-5 years preferred).
• Family practice, internal medicine, and geriatrics office experience preferred.
• Ability to work full-time (40 hours per week).

Physical Requirements:

• Work is performed indoors with potential for exposure to safety and health hazards related to office work.
• Prolonged periods of sitting at a desk and working on a computer.
• Confirmed High-Speed Internet with Upload/Download speeds of a minimum of 3mbps.

SelectQuote Core Values:

• Service: We create positive customer experiences.
• Entrepreneurship: We create innovate & take risks.
• Leadership: We build & invest in high-performing teams.
• Empowerment: We embrace a changing environment.
• Courage: We challenge the status quo & drive continuous improvement.
• Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Our Benefits

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive.

Full-time SelectQuote employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

Base Hourly Rate: $18.00