Remote Front Office Medical Assistant

SARL ARTILEC; Pella (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated administrative professional to be the first point of contact for patients. This role involves managing patient check-ins, scheduling appointments, and ensuring smooth operations within the clinic. Ideal candidates will possess strong communication skills and a commitment to exceptional customer service. A comprehensive benefits package, including medical and retirement plans, is offered, along with opportunities for career growth.

Benefits

Medical, Dental, Vision

$0 Deductible Platinum Plus Medical Insurance Plan

Flexible Spending Account

403(b) retirement plan

Long and Short Term Disability

Legal Plan

Dependent Care Expense Account

Life Insurance/Supplemental Life Insurance

Pet Insurance

Training and mentorship programs

Qualifications

• At least one year in an administrative role.

Responsibilities

• Greet and assist patients in a courteous manner.
• Schedule patient appointments accurately.
• Verify patient registration documentation.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office Applications

Job description

1 week ago Be among the first 25 applicants

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Location: Remote

Est. Hourly Salary: $27.00 - $35.00

Job Type: Full-time/Part-time/Contract

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Duties And Responsibilities

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
• Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
• Review and verify patient coverage of insurance information using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• As directed, responsible for running Vital Interaction reports and following-up on appointments needing to be confirmed and no-shows.
• Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by helping to notify patients of upcoming services.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Work assigned hours and as needed outside regularly scheduled hours including weekends.
• Participate in meetings and trainings, and adhere to all company policies and procedures.
• Maintain confidentiality of all patient, clinical, and company information in accordance with HIPAA guidelines.
• Perform all duties ethically, consistent with the I Promise statement.
• Perform other job-related duties as assigned.

Knowledge/Skills/Abilities

Knowledge of

• Healthcare office concepts, practices, policies, and procedures
• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• HIPAA and Joint Commission guidelines and regulations

Skilled in

• Providing exceptional customer service
• Verbal and written communications, including telephone and email etiquette and documentation
• Working independently in a fast-paced, multi-task environment, as well as part of a team
• Effective problem solving techniques

Ability to

• Work in a self-directed, organized manner
• Multitask while maintaining attention to detail and accuracy
• Present information in a clear, organized, and accurate manner
• Demonstrate flexibility and adaptability to change
• Develop and maintain effective relationships at various organizational levels and with external customers
• Maintain confidentiality

Qualifications

MINIMUM EDUCATION: High School Diploma or Equivalent

MINIMUM EXPERIENCE: At least one year in an administrative role

Benefits

We offer a comprehensive benefits package including:

• Medical, Dental, Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training and mentorship programs
• Eligibility for Federal/Public Student Loan Forgiveness
• Career growth and promotional opportunities
• Employee perks and discounts, including Broadway shows

Additional leave benefits include 5 personal days, 10-20 vacation days, 12 sick days, and 12 paid holidays annually.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Construction