Remote Medical Assistant

Pediatric Associates; Orlando (FL); Remote; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider in Orlando seeks a part-time customer service representative to handle patient calls and provide outstanding service. The role includes registering patients, verifying insurance, and scheduling appointments. Bilingual Spanish speakers are highly preferred. This position offers remote work with potential in-office rotation.

Qualifications

• Minimum one year in a call center environment preferred.
• Previous customer service experience required.

Responsibilities

• Answer calls with a professional, friendly attitude.
• Register new patients and gather necessary information.
• Schedule patient appointments and document interactions.

Skills

Communication

Detail-oriented

Team-oriented

Education

High School diploma or equivalent

Tools

XPM

CRM

EHR

Microsoft Office

Job description

Schedule: Monday-Friday, 5:00 PM - 10:00 PM MST (Part Time, 25 hours/week). Remote work with potential for in-office rotation. Bilingual Spanish speaking highly preferred.

PRIMARY FUNCTION

Provide outstanding customer service by answering incoming calls from patients, supporting our mission, goals, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all duties assigned.

1. Answer calls with a professional, friendly attitude, following prepared scripts.
2. Register new patients and gather necessary information for the XPM system.
3. Verify insurance coverage and details.
4. Schedule patient appointments and identify future visits.
5. Accurately document interactions in systems like XPM, CRM, EHR.
6. Record questions/messages for clinicians, labeling them per protocol.
7. Maintain customer databases and ensure HIPAA compliance.
8. Collect pertinent information for physician follow-up and referrals.
9. Provide product and service information and respond to inquiries.
10. Research information and communicate with offices as needed.
11. Handle complaints and support issues, providing solutions.
12. Meet performance standards and attend training/meetings.
13. Perform additional duties such as outbound calls, copying, faxing, etc.

Additional Clinical Functions

1. Provide medical guidance via telephone using protocols and clinical judgment.
2. Document medical advice given.
3. Schedule appointments based on clinical prioritization.
4. Answer calls from clinical staff for triage and high acuity patient questions.

QUALIFICATIONS

Education

• High School diploma or equivalent.

Experience

• Minimum one year in a call center environment preferred.
• Knowledge of XPM and CRM systems desired.
• Familiarity with automated call distribution, IVR, skill-based routing.
• Previous customer service experience required.

Licensure / Certification

• Clinical agents require licensure: MA diploma/certificate, LPN, or RN.

Knowledge, Skills, and Abilities

• Knowledge of XPM/EHR systems and contact recording preferred.
• Strong communication skills, team-oriented, detail-oriented.
• Proficient in Microsoft Office, Internet, Email, PowerPoint.

Working Conditions

• Remote or in-office work, based in the U.S.
• High call volume environment requiring multitasking, clear communication, and long periods of data entry.
• Sitting for extended periods.