Remote Front Desk Specialist — Healthcare Admin

Rockstar; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Rockstar is seeking a skilled Front Desk Virtual Assistant to support U.S.-based healthcare practices remotely. This full-time role focuses on patient communication, scheduling, and administrative support while ensuring HIPAA-compliant handling of sensitive information.

You will verify insurance, manage prior authorizations, and maintain EMR data accuracy, collaborating with clinical and administrative staff across multiple clinics in a remote setting.

Qualifications

• 2+ years of medical administrative or front desk experience.
• Solid scheduling and patient communication practices.
• Experience with insurance verification and prior authorizations.
• High attention to detail in EMR data entry and documentation.
• Excellent written and verbal English communication.

Responsibilities

• Answer patient calls and emails with professionalism and compassion.
• Schedule, confirm, and manage patient appointments across calendars.
• Handle rescheduling, cancellations, and waitlists.
• Coordinate telehealth and intake processes for new patients.
• Update EMR with accurate intake information and documents.

Skills

Medical admin

Scheduling

Insurance verification

HIPAA compliance

English communication

Remote work

Tools

EMR platforms

Google Workspace

Job description

Rockstar is seeking a skilled Front Desk Virtual Assistant to support U.S.-based healthcare practices remotely. This full-time role focuses on patient communication, scheduling, and administrative support while ensuring HIPAA-compliant handling of sensitive information.

You will verify insurance, manage prior authorizations, and maintain EMR data accuracy, collaborating with clinical and administrative staff across multiple clinics in a remote setting.