French-Speaking Search Engine Support Expert

Mercier Consultancy Group; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance coverage

Competitive Monthly Salary

13th and 14th salaries

Job summary

Mercier Consultancy Group is seeking a French-speaking Search Engine Customer Expert to deliver high-quality support for users in Greece, combining technical search knowledge with strong communication. You will assist via phone, chat, or email and analyze queries to optimize the user experience.

The role offers relocation to Greece with a comprehensive onboarding, health coverage, and growth opportunities within a premier European staffing firm in the BPO landscape.

Qualifications

• Native or fluent French (spoken and written).
• Proficiency in English for corporate communication.
• Valid EU passport (mandatory for this role).
• Prior experience in a Customer Support Services role is advantageous.
• Strong problem-solving skills and a passion for technology and search engines.
• Willingness to relocate to Greece for this opportunity.

Responsibilities

• Deliver professional and accurate assistance to users, maintaining the highest standards of the Customer Support Services industry.
• Analyze search engine queries and provide effective solutions to optimize user experience.
• Handle inquiries via phone, chat, or email, ensuring a seamless support journey.
• Collaborate with cross-functional teams to escalate complex technical issues.
• Maintain comprehensive records of client interactions within our CRM systems.
• Stay up-to-date with evolving search engine policies and service standards.
• Participate in ongoing training to ensure the highest performance metrics are met.

Skills

French language

English language

Customer support experience

Problem solving

Communication skills

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a French-speaking Search Engine Customer Expert to deliver high-quality support for users in Greece, combining technical search knowledge with strong communication. You will assist via phone, chat, or email and analyze queries to optimize the user experience.

The role offers relocation to Greece with a comprehensive onboarding, health coverage, and growth opportunities within a premier European staffing firm in the BPO landscape.