Remote French-Speaking CSM for Ecommerce Growth

Triple Whale Inc.; London (KY); Remote; USD 54,000 - 94,000; Full time

Benefits offered by this job

Remote work

Job summary

Triple Whale Inc. is seeking a Customer Success Manager to join our London team on a fixed-term 12-month contract covering maternity leave. You will manage relationships with ecommerce stores and agency clients, guiding them to success with strategic advice and product recommendations.

Fluency in French is required. You will collaborate across Sales, Solutions Architects, and Support to maximize value and renewals, while delivering tailored success plans and driving product adoption.

Qualifications

• Proficiency in French and English is essential.
• Experience servicing customers in the ecomm space, preferably SaaS.
• Thrives in a dynamic, fast-paced startup environment.
• Excellent written and verbal communication skills.
• Flexible, embraces change and new responsibilities.
• Excellent computer skills and tech-savviness.
• Detail-oriented with ability to manage multiple responsibilities.
• Positive attitude, empathy and high energy; collaborates well in teams.

Responsibilities

• Closely collaborate with Sales, Solutions Architects, and Support to maximize value for clients while retaining and growing revenue.
• Forecast revenue and renewals.
• Understand customer goals and implement tailored success plans.
• Lead executive relationships and identify opportunities to expand Triple Whale products.
• Support lifecycle from goal-setting to renewals, ensuring value delivery and account growth.
• Deliver a consultant perspective in client interactions with customized success plans.
• Develop deep product and market knowledge to advise clients effectively.
• Lead client meetings in-person or via video conference.
• Analyze customer usage to forecast and manage renewal risk."],
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Skills

French

English

Customer service

SaaS experience

Startup environment

Communication

Multitasking

Tech-savvy

Job description

Triple Whale Inc. is seeking a Customer Success Manager to join our London team on a fixed-term 12-month contract covering maternity leave. You will manage relationships with ecommerce stores and agency clients, guiding them to success with strategic advice and product recommendations.

Fluency in French is required. You will collaborate across Sales, Solutions Architects, and Support to maximize value and renewals, while delivering tailored success plans and driving product adoption.