Hands-On CSM: Ecommerce Growth & Onboarding

Triple Whale Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Triple Whale Inc. is seeking a hands-on Customer Success Manager on the Growth team to guide ecommerce brands through the onboarding lifecycle. You will own technical configurations, kickoff calls, and ensure smooth activation of the Triple Whale platform.

You’ll manage a high-volume book, collaborate with Sales and Support, and drive retention through proactive problem solving and clear communication.

Qualifications

• Experience supporting customers in a SaaS or ecommerce space, with onboarding expertise.
• Ability to configure and walk customers through technical setups confidently.
• Strong written and verbal communication for non-technical users.

Responsibilities

• Own a high-volume onboarding book end-to-end.
• Run kickoff calls mapping tech stack, stakeholders and goals.
• Guide customers through Pixel installations and tracking configurations.

Skills

SaaS onboarding

Customer success

Technical configuration

Excellent communication

High-volume management

Ownership mindset

Tools

HubSpot

Shopify

Google Tag Manager

Live chat software

Job description

Triple Whale Inc. is seeking a hands-on Customer Success Manager on the Growth team to guide ecommerce brands through the onboarding lifecycle. You will own technical configurations, kickoff calls, and ensure smooth activation of the Triple Whale platform.

You’ll manage a high-volume book, collaborate with Sales and Support, and drive retention through proactive problem solving and clear communication.