Load Operations Representative (Remote - Philippines)

Loadsmart; United States; Remote; USD 50,000 - 73,000; Full time

Benefits offered by this job

Signing bonus

Work from home

Career growth opportunities

Diverse global team (450+)

Job summary

Loadsmart, a logistics technology company, is seeking professionals to join a remote team in the United States. You will engage with carriers, shippers, and drivers, ensuring load events are tracked and service levels met.

The role emphasizes English communication, quick problem solving, and knowledge of USA geography. We offer competitive pay, a signing bonus, and the flexibility to work from home in a fast-growing, inclusive environment.

Qualifications

• Fluent English in spoken and written form.
• Strong communication skills in customer interactions.
• Proven problem solving and quick thinking under pressure.
• Ability to work with urgency and deliver results.
• Familiarity with USA geography to optimize carrier routing.

Responsibilities

• Communicate with carriers, partners and drivers to confirm and track load events.
• Identify and report delays or issues to stakeholders.
• Support service levels for top shippers and forecast potential challenges.
• Track and trace shipments to meet expectations and timelines.
• Gather information and drive urgency with carrier partners on upcoming loads.
• Resolve load-related challenges and maintain high customer service levels.
• Provide carrier feedback to improve core operations and shipper needs.
• Collaborate with Sales and Ops to ensure smooth freight delivery.

Skills

Fluent English

Strong communication

Problem solving

Out of the box thinker

Urgency-driven

Geography awareness (USA)

Call center experience

Job description

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

WHAT YOU GET TO DO...

• Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
• Consistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
• Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operations
• Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
• Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
• Manage communication and resolve load challenges when they arise
• Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
• Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

YOU HAVE EXPERIENCE…

• Fluent in English - verbal and written
• 1+ years of experience within brokerage/logistics
• Succeeding with urgency
• Proven ability maintaining high levels of customer service
• Strong verbal and written communication skills
• Problem solving ability Out of the box thinker
• Familiarity with USA geography
• Go-getter attitude with the ability to come up with solutions to challenges
• Call center customer services experience a plus

WORKING AT LOADSMART

• Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)
• Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :)
• Work in the comfort of your own home.
• Career growth opportunities.
• An opportunity to work with a diverse, global community of 450+ individuals in a fast paced, high growth company.

WORKING AT LOADSMART:

Competitive base salaries - we believe in rewarding top talent

Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.