Remote Fraud Call Center Specialist

Kelly; Charlotte (NC); Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Bonus and holidays

Job summary

Kelly is seeking a Fraud Division Call Center Representative in Charlotte, NC, offering an $22.50 per hour wage. The role involves handling inbound calls about account activity and potential fraud, delivering excellent service, and maintaining confidentiality.

Work from home full-time with occasional in-person training and team activities. Candidates should reside within 60 miles of Charlotte, have 12+ months of call center experience, and be able to work evenings and some weekends.

Qualifications

• 12+ months of call center experience.
• Intermediate computer skills, navigating multiple software platforms.
• Ability to create and maintain a quiet, distraction-free home workspace.
• Comfortable working evening hours and at least one weekend day.
• Experience in banking, particularly in fraud, preferred.

Responsibilities

• Handle inbound customer calls related to account activity and potential fraud.
• Deliver exceptional service and prompt resolutions to customer inquiries.
• Manage customer information with accuracy and confidentiality.
• Authorize sales transactions and provide clear, accurate information.
• Build strong relationships with cardholders, clients, and team members.

Skills

Call center experience

Typing

Fraud awareness

Evening hours

Remote work setup

Job description

Kelly is seeking a Fraud Division Call Center Representative in Charlotte, NC, offering an $22.50 per hour wage. The role involves handling inbound calls about account activity and potential fraud, delivering excellent service, and maintaining confidentiality.

Work from home full-time with occasional in-person training and team activities. Candidates should reside within 60 miles of Charlotte, have 12+ months of call center experience, and be able to work evenings and some weekends.