Remote Fraud Analyst I (2nd Shift)

Truist; Charlotte (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability insurance

401(k) plan

Paid time off (vacation and sick days)

Paid holidays

Job summary

Truist is seeking a Fraud Solution Service Delivery Analyst in Charlotte, NC for the 2nd shift, with remote work currently transitioning to in-office five days a week. The role requires researching and deciding on fraud-related alerts, using banking systems, and communicating with internal and external partners to mitigate risk.

The ideal candidate has strong analytical and investigative skills, a high school diploma (associate degree preferred), and the ability to work in a fast-paced

Qualifications

• Ability to learn and perform complex processes per procedures and regulations.
• Strong investigative and analytical capabilities.
• Excellent communication and client service skills.

Responsibilities

• Analyze and decision fraud-related service delivery cases or alerts.
• Research and analyze account activity to assess risk.
• Investigate and research all transactional information using banking systems.
• Maintain timelines and communicate with partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Skills

Analytical thinking

Investigation

Time management

Communication skills

Customer service

Education

High school diploma or equivalent

Associate Degree

Tools

Microsoft Office

Job description

Truist is seeking a Fraud Solution Service Delivery Analyst in Charlotte, NC for the 2nd shift, with remote work currently transitioning to in-office five days a week. The role requires researching and deciding on fraud-related alerts, using banking systems, and communicating with internal and external partners to mitigate risk.

The ideal candidate has strong analytical and investigative skills, a high school diploma (associate degree preferred), and the ability to work in a fast-paced