Fraud Specialist I

Truist; Charlotte (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability insurance

401(k) plan

Paid time off (vacation and sick days)

Paid holidays

Job summary

Truist is seeking a Fraud Solution Service Delivery Analyst in Charlotte, NC for the 2nd shift, with remote work currently transitioning to in-office five days a week. The role requires researching and deciding on fraud-related alerts, using banking systems, and communicating with internal and external partners to mitigate risk.

The ideal candidate has strong analytical and investigative skills, a high school diploma (associate degree preferred), and the ability to work in a fast-paced

Qualifications

• Ability to learn and perform complex processes per procedures and regulations.
• Strong investigative and analytical capabilities.
• Excellent communication and client service skills.

Responsibilities

• Analyze and decision fraud-related service delivery cases or alerts.
• Research and analyze account activity to assess risk.
• Investigate and research all transactional information using banking systems.
• Maintain timelines and communicate with partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Skills

Analytical thinking

Investigation

Time management

Communication skills

Customer service

Education

High school diploma or equivalent

Associate Degree

Tools

Microsoft Office

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 2nd Shift - 10% Automatic Pay Differential (United States of America)

Please review the following job description:

Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.

Essential Duties And Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Qualifications

Required Qualifications:

• High school diploma or equivalent education and related training
• One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Preferred Qualifications:

• Associate Degree
• Experience in investigation, law enforcement, or lending role
• Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
• Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role

**2nd shift (12p-9p)**

This position is currently remote but will potentially transitioning from remote to being in-office five days per week in Charlotte, NC.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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