Fraud Investigation Analyst I

Truist; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid vacation and sick days

Job summary

Truist Financial Corporation is seeking a Fraud Solution Service Delivery professional in the United States. The role focuses on researching and analyzing account activity to assess risk and make decisions in line with policies and procedures.

You will analyze and decide on fraud-related cases across multiple intake channels. The position requires strong investigative and analytical skills, ability to work in a fast-paced environment, and willingness to work flexible hours as needed.

Qualifications

• High school diploma or equivalent education and related training.
• One year of banking or financial industry experience; prefer branch/audit/compliance.
• Ability to learn and perform complex processes under policy and regulation.
• Strong investigative, analytical and critical thinking skills.
• Strong prioritization and time management skills.
• Interpersonal, communication and client service skills.
• Proficiency in basic computer applications such as Microsoft Office.

Responsibilities

• Analyze and decide Fraud Solution Service Delivery related cases or alerts.
• Use banking systems to investigate transactional information to meet requirements.
• Conduct client research and document findings.
• Make well-supported decisions based on alert type and timelines.
• Utilize internal and external applications to research alerts.
• Resolve cases with awareness of timelines and regulatory requirements.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training to stay current with laws and regulations.

Skills

Investigative thinking

Analytical skills

Critical thinking

Time management

Interpersonal skills

Communication skills

Education

High school diploma

Associate Degree

Tools

Microsoft Office

Job description

Truist Financial Corporation is seeking a Fraud Solution Service Delivery professional in the United States. The role focuses on researching and analyzing account activity to assess risk and make decisions in line with policies and procedures.

You will analyze and decide on fraud-related cases across multiple intake channels. The position requires strong investigative and analytical skills, ability to work in a fast-paced environment, and willingness to work flexible hours as needed.