Fraud Investigations Analyst I — Risk & Decisions

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid holidays

Vacation and sick days

Job summary

Truist Financial Corporation is seeking a Fraud Solution Analyst responsible for researching and deciding on Fraud Solution Service Delivery cases across multiple channels. You will investigate and analyze account activity to assess risk and apply procedures and policies.

Responsibilities include analyzing alerts, using banking systems for research, and communicating with partners while meeting timelines. Training on fraud regulations is provided to stay current.

Qualifications

• High school diploma or equivalent education and related training.
• One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self-study in order to stay abreast of any related changing laws and regulations.

Skills

Investigative skills

Analytical skills

Critical thinking

Time management

Interpersonal communication

Microsoft Office

High-stress environment adaptability

Learning agility

Client service skills

Education

Associate Degree

Tools

Microsoft Office

Job description

Truist Financial Corporation is seeking a Fraud Solution Analyst responsible for researching and deciding on Fraud Solution Service Delivery cases across multiple channels. You will investigate and analyze account activity to assess risk and apply procedures and policies.

Responsibilities include analyzing alerts, using banking systems for research, and communicating with partners while meeting timelines. Training on fraud regulations is provided to stay current.