Fraud Specialist II

Truist; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid holidays

Vacation and sick days

Job summary

Truist is seeking a Fraud Solution Service Delivery analyst to research and decide on fraud-related cases across multiple intake channels. You will analyze account activity, apply policies, and make risk-based decisions to protect customers and the bank.

The role requires 2–3 years in banking or related fields, strong analytical and communication skills, and flexibility for shifts. Training on fraud regulations and related procedures is provided.

Qualifications

• High school diploma or equivalent education and related training.
• Two to three years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
• Ability to learn and perform complex processes to meet procedures, policies and regulations.
• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Proficiency in basic computer applications such as Microsoft Office.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Responsibilities

• Analyze and decision multiple Fraud Solution Service Delivery related cases or alert types.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud Solution Service Delivery function.
• Support effective communication with internal and external partners or clients.
• Participate in Fraud related training that may include webinars, periodicals and self-study to stay abreast of related laws and regulations.

Skills

Analytical thinking

Investigative skills

Critical thinking

Time management

Interpersonal skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Associate Degree

Tools

Banking systems

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.

Essential Duties And Responsibilities

• Analyze and decision multiple Fraud Solution Service Delivery related cases or alert types.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met
• Conduct client research
• Use critical thinking skills to make well supported decisions relative to the alert type
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud Solution Service Delivery function
• Support effective communication with internal and external partners or clients
• Participate in Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations

Required Qualifications

• High school diploma or equivalent education and related training
• Two - Three years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Preferred Qualifications

• Associate Degree
• Experience in investigation, law enforcement, or lending role
• Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
• Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work