Remote FNOL Insurance Claims Specialist

Liveops Agent Services, LLC; United States; Remote; USD 4,400 - 7,100; Full time

Benefits offered by this job

Night shift differential

13th Month Pay

Statutory benefits (SSS, PhilHealth, P

Pag-IBIG

Training and career development

Job summary

Liveops Philippines is seeking an Insurance Claims Support Agent (FNOL) for a remote, full-time role. You will handle inbound calls, document claim details, and guide clients through the claims process with empathy and accuracy.

The position requires strong English communication, attention to detail, and the ability to work independently in a remote setup. Training and certification programs are provided, with night shift considerations as needed.

Qualifications

• Strong written and verbal English communication.
• Experience in customer service or claims support is a plus.
• Ability to handle emotionally sensitive situations professionally.

Responsibilities

• Handle inbound FNOL calls and document claim information accurately.
• Guide callers through claim reporting with empathy and accuracy.
• Maintain complete claim records and comply with procedures.
• Escalate complex issues to supervisors as needed.
• Protect confidential information and meet data privacy standards.
• Participate in training and certification programs.

Skills

English communication

Active listening

Attention to detail

Multitasking

Problem solving

Professionalism

Organization

Independent work

Education

High school diploma

Bachelor's degree preferred

Job description

Liveops Philippines is seeking an Insurance Claims Support Agent (FNOL) for a remote, full-time role. You will handle inbound calls, document claim details, and guide clients through the claims process with empathy and accuracy.

The position requires strong English communication, attention to detail, and the ability to work independently in a remote setup. Training and certification programs are provided, with night shift considerations as needed.