Remote Field Account Manager — Fleet Solutions

Bridgestone Americas, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Bridgestone Retail Operations (BSRO) seeks a Field Account Manager, Fleet Operations to drive day-to-day B2B results, strengthen local relationships, and improve customer satisfaction for fleet accounts across the US. This remote role has a strong preference to be based in Denver, CO due to team location.

The role targets national, regional, and local SMB fleets, with plans to drive incremental revenue and gross profit through collaboration with local BSRO teammates.

Qualifications

• Proven track record of success in sales, particularly managing fleet accounts.
• Excellent communication, negotiation, and relationship-building skills
• Strong analytical and problem-solving abilities
• Deep understanding of the industry and market dynamics
• Ability to travel to meet with clients across the assigned territory
• Live in or around the Denver, CO area.

Responsibilities

• Own profitable fleet business at territory level.
• Drive day-to-day business development to meet/exceed sales goals for SMB fleet accounts.
• Build and nurture relationships with national account decision makers at the local level to understanding their business needs and goals.
• Guide the implementation of national account business plans and serve as the primary contact at the field level.
• Lead the training of store teammates to drive SMB account strategy.
• Partner cross-functionally with the operations, field, and marketing teams to deliver on our service promises.
• Evaluate issues preventing fleet sales; address customer concerns, resolving issues, and ensure timely response to inquiries.
• Manage and resolve escalated fleet customer defined issues (including billing and customer satisfaction).
• Lead in person planning meetings with national accounts at local locations to capture business opportunities.
• Understand customer needs and provide product and service recommendations to drive customer satisfaction.
• Cultivate local store connections with store managers and teammates.
• Ensure BSRO store teams are aware of all tools available to them for managing fleets.
• Responsible for delivering business results and action items during weekly Region meetings.
• Conduct quarterly business reviews with field leaders to understand their needs while highlighting the B2B business trends within their Region.

Skills

Fleet sales

Account management

Negotiation

Relationship building

Communication

Analytical thinking

Travel willingness

Education

Bachelor's degree in business, sales, or a related field

Job description

Bridgestone Retail Operations (BSRO) seeks a Field Account Manager, Fleet Operations to drive day-to-day B2B results, strengthen local relationships, and improve customer satisfaction for fleet accounts across the US. This remote role has a strong preference to be based in Denver, CO due to team location.

The role targets national, regional, and local SMB fleets, with plans to drive incremental revenue and gross profit through collaboration with local BSRO teammates.