Remote FIU Cases Analyst I

Pathward; United States; Hybrid; USD 23,763 - 38,572; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward operates as a hybrid, remote-office company with onsite locations in multiple U.S. cities. The role involves analyzing customer and transactional activity to identify suspicious patterns and filing SARs/CTRs with regulatory agencies.

Candidates should understand bank procedures and be able to work across various product types and systems. The position emphasizes attention to detail, strong communication, and the ability to manage daily workload, with opportunities for incentive-based

Qualifications

• High School Diploma or equivalent.
• Typically requires less than one year of related experience.
• Attention to detail.
• The ability to manage daily workload.
• Strong written and verbal communication skills.
• Self Sufficient and well organized with support.

Responsibilities

• Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity.
• Files SARs & CTRs with regulatory agencies for activity that has been escalated by internal teams, external partners and third parties including Law Enforcement.
• Maintains service levels with workload in accordance to policies, procedures and compliance standards.
• Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries.
• Maintains standards of Production, Quality and Leadership results for workstreams assigned.
• Other duties as assigned.

Skills

Attention to detail

Strong written and verbal comms

Manage daily workload

Self sufficient & organized

Education

High School Diploma or equivalent

Job description

Pathward operates as a hybrid, remote-office company with onsite locations in multiple U.S. cities. The role involves analyzing customer and transactional activity to identify suspicious patterns and filing SARs/CTRs with regulatory agencies.

Candidates should understand bank procedures and be able to work across various product types and systems. The position emphasizes attention to detail, strong communication, and the ability to manage daily workload, with opportunities for incentive-based