Remote Curam Technical Support & Solutions Consultant

3000 Merative US L.P.; United States; Remote; USD 61,000 - 92,000; Full time

Benefits offered by this job

Remote first

Flexible vacation

Paid leave

Health insurance

401k

Tuition reimbursement

Life insurance

EAP

Job summary

Merative's Curam team is seeking a Technical Product Support Consultant to deliver advanced technical support for Curam applications, analyze logs, and resolve complex customer issues from investigation to resolution.

This remote-first role requires collaboration with Development, Product Management, and Release teams, participation in on-call rotations, and a commitment to ongoing Curam and cloud technologies expertise.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with Java/JEE and technologies such as SQL, XML, XSL, and JavaScript.
• Knowledge of relational databases, including IBM Db2 and Oracle.
• Experience troubleshooting enterprise applications, analyzing logs, and debugging complex issues.
• Customer-facing support experience and a passion for delivering outstanding service.
• Understanding of software development lifecycles and Agile practices.
• Strong problem-solving, communication, and collaboration skills.
• Ability to manage multiple priorities with a high level of ownership and independence.
• Willingness to participate in on-call support rotations.

Responsibilities

• Own and resolve complex customer issues from investigation through resolution.
• Deliver advanced technical support for Curam applications and related technologies.
• Act as an escalation point for critical customer concerns, partnering closely with Development, Product Management, and Release teams.
• Analyze logs, technical data, and application behavior to identify root causes and recommend solutions.
• Communicate clearly and proactively with customers, providing regular updates and managing expectations.
• Document troubleshooting steps, resolutions, and best practices to strengthen internal and customer knowledge.
• Drive continuous improvement by identifying opportunities to enhance support processes, tools, and customer outcomes.
• Continuously expand your expertise in Curam, cloud technologies, AI and enterprise application support.

Skills

Java/JEE

SQL

XML

XSL

JavaScript

Db2

Oracle

Troubleshooting

Customer support

Agile

On-call

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

WebSphere

WebLogic

REST

SOAP

React

Eclipse

UML

Job description

Merative's Curam team is seeking a Technical Product Support Consultant to deliver advanced technical support for Curam applications, analyze logs, and resolve complex customer issues from investigation to resolution.

This remote-first role requires collaboration with Development, Product Management, and Release teams, participation in on-call rotations, and a commitment to ongoing Curam and cloud technologies expertise.