Remote-First Technical Client Success Manager

Agintex; San Francisco (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary in SF range

Remote-first flexibility

Learning budget for courses and confs

Access to AI tools and GPUs

Direct collaboration with founders

Wellness stipend

Equity consideration

Paid time off and no-meeting Fridays

Job summary

Agintex is seeking a Client Success Manager, Technical in a hybrid role based in San Francisco. You will manage key accounts post-launch, drive business reviews, and measure the impact of AI and software solutions.

You will collaborate with engineers and AI specialists to align tech roadmaps with client needs. Ideal candidates have 3+ years in client success or technical project management, strong CRM experience, and excellent communication.

Qualifications

• 3+ years in client success, account management, or tech project management
• Working knowledge of AI, software development, and data concepts
• Strong interpersonal skills and ability to build trust with technical and exec stakeholders
• Experience with CRM tools such as HubSpot, Salesforce, or similar
• Proven ability to manage multiple accounts and competing priorities
• Data-driven approach to tracking client satisfaction and health
• Excellent written communication and client-facing presentation
• Based in San Francisco, CA or willing to work hybrid in-office schedule

Responsibilities

• Manage a portfolio of active Agintex clients, serving as their primary point of contact post-launch
• Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities
• Monitor project outcomes and measure the business impact of delivered AI and software solutions
• Identify and elevate technical issues early, coordinating with engineering and ML teams for fast resolution
• Collaborate with the sales and BD team to surface expansion opportunities within existing accounts
• Onboard new clients and guide them through the Agintex delivery process
• Document client feedback and share insights with product and leadership to improve our services
• Build long-term relationships that convert satisfied clients into repeat business and referrals
• Maintain accurate records of client interactions, contract renewals, and account health in our CRM

Skills

Client success

Account management

Technical conversations

CRM tools

Multitasking

Data-driven

Written communication

SF-based / hybrid

Tools

HubSpot

Salesforce

Job description

Agintex is seeking a Client Success Manager, Technical in a hybrid role based in San Francisco. You will manage key accounts post-launch, drive business reviews, and measure the impact of AI and software solutions.

You will collaborate with engineers and AI specialists to align tech roadmaps with client needs. Ideal candidates have 3+ years in client success or technical project management, strong CRM experience, and excellent communication.