Client Success Manager, Technical

Agintex; San Francisco (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary in SF range

Remote-first flexibility

Learning budget for courses and confs

Access to AI tools and GPUs

Direct collaboration with founders

Wellness stipend

Equity consideration

Paid time off and no-meeting Fridays

Job summary

Agintex is seeking a Client Success Manager, Technical in a hybrid role based in San Francisco. You will manage key accounts post-launch, drive business reviews, and measure the impact of AI and software solutions.

You will collaborate with engineers and AI specialists to align tech roadmaps with client needs. Ideal candidates have 3+ years in client success or technical project management, strong CRM experience, and excellent communication.

Qualifications

• 3+ years in client success, account management, or tech project management
• Working knowledge of AI, software development, and data concepts
• Strong interpersonal skills and ability to build trust with technical and exec stakeholders
• Experience with CRM tools such as HubSpot, Salesforce, or similar
• Proven ability to manage multiple accounts and competing priorities
• Data-driven approach to tracking client satisfaction and health
• Excellent written communication and client-facing presentation
• Based in San Francisco, CA or willing to work hybrid in-office schedule

Responsibilities

• Manage a portfolio of active Agintex clients, serving as their primary point of contact post-launch
• Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities
• Monitor project outcomes and measure the business impact of delivered AI and software solutions
• Identify and elevate technical issues early, coordinating with engineering and ML teams for fast resolution
• Collaborate with the sales and BD team to surface expansion opportunities within existing accounts
• Onboard new clients and guide them through the Agintex delivery process
• Document client feedback and share insights with product and leadership to improve our services
• Build long-term relationships that convert satisfied clients into repeat business and referrals
• Maintain accurate records of client interactions, contract renewals, and account health in our CRM

Skills

Client success

Account management

Technical conversations

CRM tools

Multitasking

Data-driven

Written communication

SF-based / hybrid

Tools

HubSpot

Salesforce

Job description

“The best client relationships are built on one thing: consistently delivering what you said you would.”

Responsibilities

What you will own at Agintex

• Manage a portfolio of active Agintex clients, serving as their primary point of contact post-launch
• Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities
• Monitor project outcomes and measure the business impact of delivered AI and software solutions
• Identify and elevate technical issues early, coordinating with engineering and ML teams for fast resolution
• Collaborate with the sales and BD team to surface expansion opportunities within existing accounts
• Onboard new clients and guide them through the Agintex delivery process
• Document client feedback and share insights with product and leadership to improve our services
• Build long-term relationships that convert satisfied clients into repeat business and referrals
• Maintain accurate records of client interactions, contract renewals, and account health in our CRM

Qualifications

What we are looking for

• 3 or more years in client success, account management, or technical project management at a tech or consulting company
• Working knowledge of AI, software development, and data concepts sufficient to have credible technical conversations
• Strong interpersonal skills and the ability to build trust with both technical and executive stakeholders
• Experience with CRM tools such as HubSpot, Salesforce, or similar
• Proven ability to manage multiple accounts and competing priorities without dropping the ball
• Data-driven approach to tracking and improving client satisfaction and account health
• Excellent written communication and comfort presenting in client-facing settings
• Based in San Francisco, CA or willing to work hybrid in-office schedule

Benefits

What Agintex offers you

• Competitive salary benchmarked to San Francisco market rates
• 100% remote-first flexibility with async-friendly culture
• Annual learning and development budget for courses, certifications, and conferences
• Access to cutting-edge AI tools, GPUs, and research resources
• Direct collaboration with founders and senior leadership
• Health and wellness stipend
• Equity consideration for senior and long-term contributors
• Paid time off, public holidays, and a no-meeting culture on Fridays

Salary and Position Details

• Position: Client Success Manager, Technical (Full-Time)
• Location: Hybrid (San Francisco, CA)
• Salary Range: $95,000 to $130,000 per year

Why this role matters?

This role is for someone who genuinely cares about client outcomes and has the technical background to back it up. At Agintex, you will not be managing clients in a reactive support model. You will be proactively shaping their technology roadmap and ensuring the solutions we build keep delivering long after the project closes.

You will work closely with our founders, engineers, and AI specialists in a collaborative environment where your input shapes how we evolve our services. San Francisco is our home base and this role anchors our in-person presence with clients in the Bay Area and beyond.