Remote-First Support Engineer: Fintech API Expert

Mixpeek; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Health insurance, dental, vision

401k matching

Home office stipend

Learning stipend

Job summary

Sardine is seeking an experienced Support Engineer to own the technical and functional customer support experience end-to-end. You will work with customers, third-party providers, and internal teams to troubleshoot, resolve, and prevent issues across Sardine's API-driven platform.

Join a remote-first team and help maintain service quality across time zones. The ideal candidate thrives in a fast-paced environment and can communicate clearly under pressure.

Qualifications

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role.
• Strong understanding of web technologies, APIs, and cloud infrastructure.
• Proficiency with SQL (joins, queries across multiple tables).
• Understanding of REST API and use of tools like Postman.

Responsibilities

• Be the first point of contact of customers and quickly understand their needs via email, chat, or phone.
• Own, troubleshoot, and resolve complex technical issues with excellent solutions.
• Be a key source of knowledge on Sardine's risk and payment platform, APIs, and underlying web stack.
• Create tools and documentation to help the team and clients be more self-sufficient.

Skills

Technical support experience

SQL proficiency

REST APIs

Cloud infrastructure

Independent work

Tools

Postman

Job description

Sardine is seeking an experienced Support Engineer to own the technical and functional customer support experience end-to-end. You will work with customers, third-party providers, and internal teams to troubleshoot, resolve, and prevent issues across Sardine's API-driven platform.

Join a remote-first team and help maintain service quality across time zones. The ideal candidate thrives in a fast-paced environment and can communicate clearly under pressure.