Remote First-Shift Supervisor: Peer Support Lead

Pathways Vermont; Burlington (VT); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) Retirement Savings Plan

Paid Time Off

9 Paid Holidays Annually

Employee Assistance Program

Job summary

Pathways Vermont seeks a Full-Time Supervisor for the Vermont Support Line, offering peer support in a remote Vermont-resident role. You will supervise a team of 5–7 staff, provide weekly 1:1 guidance, and help with scheduling, training, and performance feedback.

You’ll create supervision notes, manage coverage, recruit and onboard new staff, and participate in leadership activities. The position requires CPSP progression, weekend availability, and strong collaboration within the agency.

Qualifications

• Direct lived experience of what is commonly referred to as a mental health challenge or crisis and willing to share when appropriate
• Must live and work in Vermont
• Ability to attend 1 team meeting monthly and 1 supervision weekly
• Ability to complete CPSP process with The Copeland Center
• Willingness to share life experiences with intentionality and thoughtfulness
• Commitment to providing quality peer support and alignment with peer values/ethics
• Excellent interpersonal skills and ability to work with diverse backgrounds

Responsibilities

• Supervise 5-7 staff members, including FT, PT and Per Diem employees
• Provide 1:1 supervisory support weekly or as directed by supervisor
• Create and maintain detailed supervision notes and written feedback
• Complete performance documentation as needed in collaboration with HR
• Ensure that coverage is provided by 2 staff at all times
• Develop regular work schedules for team members
• Oversee coverage for staff who are taking leave
• Actively utilize tracked data to inform performance evaluations and decisions
• Facilitate 1 shift team meeting per month
• Recruit, interview, and hire VSL team members
• Provide training and onboarding for new staff and professional development opportunities for existing staff
• Provide on-call support to operators who have challenging calls or need additional assistance
• Communicate programmatic expectations and limitations to callers and texters
• Engage with program outreach efforts
• Participate in agency leadership meetings
• Provide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches
• Awareness and adherence to understanding of policies and procedures, including emergency and on-call protocols
• Attendance at mandatory meetings and training is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR
• Complete the CPSP process
• Other Duties as assigned
• Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR

Skills

Supervisory experience

Peer support

Google Suite

Multitasking

Communication skills

Independent work

Education

High school diploma or comparable work experience

Tools

Google Workspace

Job description

Pathways Vermont seeks a Full-Time Supervisor for the Vermont Support Line, offering peer support in a remote Vermont-resident role. You will supervise a team of 5–7 staff, provide weekly 1:1 guidance, and help with scheduling, training, and performance feedback.

You’ll create supervision notes, manage coverage, recruit and onboard new staff, and participate in leadership activities. The position requires CPSP progression, weekend availability, and strong collaboration within the agency.